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RossWoodward's avatar
RossWoodward
Copper Contributor
Jul 29, 2024

Mailing responders with a link to their reponse BY DEFAULT.

I have a need to send the hyperlink of the response to the responder.  Whilst there is a tick box for them to manually tick to receive such an email. I need this to be mandatory as the link is to be copied and posted onto our CRM.

 

The link certainly exists as it works fine when the box is ticked by the respondent but when they fail to do so it is a pain as the only people able to access the response are the form owners.

 

I would use Power Automate but the link is not available in there to add to the email and as it uses a response token that we don't get to view I can't construct the url dynamically.

 

Is there any way around this?

  • Rob_Elliott's avatar
    Rob_Elliott
    Bronze Contributor

    RossWoodward surely they just need the information they submitted in the form, not the form response screen itself. What we always do at my company is to a) save the response into a SharePoint list for audit and backup reasons, and b) send a nicely-formatted confirmation email with the company logo and the SharePoint list ID of their form response (in case of later follow-up) with the details of the response they submitted.

     

    Rob
    Los Gallardos
    Microsoft Power Automate Community Super User.
    Principal Consultant, SharePoint and Power Platform WSP Global (and classic 1967 Morris Traveller driver)

    • RossWoodward's avatar
      RossWoodward
      Copper Contributor
      There are 132 fields on this form with dependant logic as to which questions are asked. It's a lot of work to build it and then to maintain it every time the form changes. We also do not want the document created and stored internally. The link would be stored on CRM but we wouldn't want copies of the form data in email unless sent to the person the form is about, this is not the responder.

      In addition i work for an organisation for the Visually Impaired and we take accessibility very seriously. unfortunately some components of Sharpoint forms are not accessible, for example multi select fields don't read the title of the field just the selected options, and this form uses some of the inaccessible field types.
    • RossWoodward's avatar
      RossWoodward
      Copper Contributor
      I think given the effort involved in doing what you suggest you are basically telling me that you cannot default the sending of an email to the responder in MS Forms. Is that correct.

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