Incomplete or empty forms responses (Web App)

%3CLINGO-SUB%20id%3D%22lingo-sub-1291071%22%20slang%3D%22en-US%22%3EIncomplete%20or%20empty%20forms%20responses%20(Web%20App)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1291071%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20created%20a%20dozen%20of%20forms%20using%20only%20the%20web%20app.%3C%2FP%3E%3CP%3EI%20used%20theses%20forms%20everyday%20for%20the%20last%203%20weeks%20and%20it%20worked%20great%2C%20with%20a%20flow%20getting%20the%20responses%20into%20an%20Excel%20worksheet.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20for%20the%20last%20three%20days%2C%20i'm%20getting%20trouble%20with%20the%20forms%20responses.%20Some%20of%20them%20are%20empty%20(sometime%20it's%20just%20a%20section%2C%20or%20it%20can%20be%20the%20whole%20response).%3C%2FP%3E%3CP%3EI%20have%20done%20videocalls%20with%20my%20users%20to%20see%20if%20they%20were%20filling%20the%20forms%20correctly%2C%20and%20it%20was%20ok.%3C%2FP%3E%3CP%3EI%20have%20changed%20the%20questions%20answers%20to%20%22Mandatory%22%2C%20but%20when%20the%20user%20fills%20it%2C%20i%20still%20get%20empty%20responses.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBecause%20I%20created%20them%20in%20the%20web%20application%2C%20and%20not%20Excel%2C%20I%20don't%20have%20the%20%22Sync%20responses%22%20button.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CU%3EForm%20exemple%3C%2FU%3E%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fforms.office.com%2FPages%2FResponsePage.aspx%3Fid%3DCDbAgGRfu0CccJOUq-YBHFdk8y0tGipOsTYEQAs6qb9UOUk2VUhUWUxER1BNVFNIUTVTVVQ1RVNOUi4u%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fforms.office.com%2FPages%2FResponsePage.aspx%3Fid%3DCDbAgGRfu0CccJOUq-YBHFdk8y0tGipOsTYEQAs6qb9UOUk2VUhUWUxER1BNVFNIUTVTVVQ1RVNOUi4u%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CU%3EEmpty%20answer%20i%20got%20after%20the%20user%20completed%20it%3A%3C%2FU%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22CaptureMSFORM.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F183032iFB1DCC759EA09677%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22CaptureMSFORM.png%22%20alt%3D%22CaptureMSFORM.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EThe%20Excel%20available%20in%20the%20WebApp%20shows%20a%20new%20entry%2C%20with%20the%20timestamp%2C%20and%20the%20user%2C%20but%20zero%20answers.%E2%80%83%E2%80%83%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDoes%20anyone%20have%20ever%20met%20this%20problem%20before%3F%3C%2FP%3E%3CP%3EAnd%20why%20did%20it%20worked%20well%20for%20three%20weeks%2C%20and%20went%20gradualy%20bananas%3F%20(it%20started%20with%20one%20form%20getting%20incomplete%20responses%2C%20and%20now%207%20forms%20out%20of%2015%20are%20in%20this%20situation).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CU%3EMore%20informations%3A%3C%2FU%3E%3C%2FP%3E%3CP%3EI%20have%20tried%20to%20delete%20all%20the%20responses%20i%20got%20so%20far%20in%20the%20web%20app%20(i%20don't%20need%20them%20here%2C%20because%20i%20flow%20them%20to%20an%20Excel)%2C%20but%20it%20didn't%20worked.%3C%2FP%3E%3CP%3EEach%20form%20is%20sent%20to%20a%20unique%20user%2C%20every%20day.%20It%20happened%20somedays%20that%20a%20user%20wrote%20wrong%20answers%2C%20so%20I%20went%20into%20webapp%20and%20my%20Excel%2C%20deleted%20it%2C%20and%20asked%20the%20user%20to%20fill%20another%20form.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20for%20your%20help%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1291071%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EForms%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Forms%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EPoll%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1294961%22%20slang%3D%22en-US%22%3ERe%3A%20Incomplete%20or%20empty%20forms%20responses%20(Web%20App)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1294961%22%20slang%3D%22en-US%22%3EAlso%20following%2C%20I'm%20also%20having%20the%20same%20problem!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1296919%22%20slang%3D%22en-US%22%3ERe%3A%20Incomplete%20or%20empty%20forms%20responses%20(Web%20App)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1296919%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F416269%22%20target%3D%22_blank%22%3E%40SamiMarzouki%3C%2FA%3E%26nbsp%3BSorry%20for%20the%20inconvenience%2C%20we%20had%20a%20bug%20caused%20this%2C%20this%20was%20resolved%20around%2012%3A30%20PM%20PST%2C%20but%20the%20previously%20lost%20response%20likert%20data%20cannot%20be%20recovered.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1297836%22%20slang%3D%22en-US%22%3ERe%3A%20Incomplete%20or%20empty%20forms%20responses%20(Web%20App)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1297836%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F129418%22%20target%3D%22_blank%22%3E%40Yao%20Ke%3C%2FA%3E%26nbsp%3BI%20can%20confirm.%20It's%20working%20flawlessly%20today%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThx%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor

Hello,

 

I created a dozen of forms using only the web app.

I used theses forms everyday for the last 3 weeks and it worked great, with a flow getting the responses into an Excel worksheet.

 

But for the last three days, i'm getting trouble with the forms responses. Some of them are empty (sometime it's just a section, or it can be the whole response).

I have done videocalls with my users to see if they were filling the forms correctly, and it was ok.

I have changed the questions answers to "Mandatory", but when the user fills it, i still get empty responses.

 

Because I created them in the web application, and not Excel, I don't have the "Sync responses" button.

 

Form exemple:

https://forms.office.com/Pages/ResponsePage.aspx?id=CDbAgGRfu0CccJOUq-YBHFdk8y0tGipOsTYEQAs6qb9UOUk2...

 

Empty answer i got after the user completed it:

CaptureMSFORM.png

The Excel available in the WebApp shows a new entry, with the timestamp, and the user, but zero answers.  

 

Does anyone have ever met this problem before?

And why did it worked well for three weeks, and went gradualy bananas? (it started with one form getting incomplete responses, and now 7 forms out of 15 are in this situation).

 

More informations:

I have tried to delete all the responses i got so far in the web app (i don't need them here, because i flow them to an Excel), but it didn't worked.

Each form is sent to a unique user, every day. It happened somedays that a user wrote wrong answers, so I went into webapp and my Excel, deleted it, and asked the user to fill another form.

 

Thank you for your help,

 

 

3 Replies
Highlighted
Also following, I'm also having the same problem!
Highlighted

@SamiMarzouki Sorry for the inconvenience, we had a bug caused this, this was resolved around 12:30 PM PST, but the previously lost response likert data cannot be recovered. 

Highlighted

@Yao Ke I can confirm. It's working flawlessly today :)

 

Thx