Can't use the file upload option, I can see it there but it is "greyed" out. WHY? Please help!

Occasional Visitor

Can't use the file upload option, I can see it there but it is "greyed" out. WHY? Please help!

6 Replies
best response confirmed by adam deltinger (MVP)

Is the form set to share with anyone (including people outside your organisation)? AFAIK, it greys out in that scenario. Only when the form is set to use internally (with people inside your organisation) it is usable. Can you confirm? This should be in the form settings!

Let me know how you get on. Hope this answers your question!

Best, Chris

@Christopher Hoard is correct. 

I'm not sure when MS is planning to allow users to set up this function for those outside the organization. It's pretty frustrating.

@Christopher Hoard 

Hi Chris, I am facing the same issue. My Form is set to only persons within my Organization can answer.
Yesterday it worked for testing. Then I switched it off. Today I got the ok to activate it. But now it is greyed out.
Best Regards Heiner

Hi @Heiner2407

Did you get it working? In this scenario I would probably go with a new form

Best, Chris

@Christopher Hoard 


Hi Chris,


I found the cause. The form on live system was created by a colleague. He can add the upload file option. The form is share with me. I can change all other question except add the upload function. When I tested it in the test environment, I did it with a form which was created by my own. There it worked it fine. I did not recognize it when I wanted to add it to the live system.  May be, this works as designed. But it is not what I wanted.

My colleague is back to the university and not available now. The form he created is used in the whole company. So, I have two choices. I ask him to add the upload function or I will create a new form and to send it out to all users. Both not a good solution.

From my point of view, Microsoft should make it possible, that users who the form is shared with, change all questions included the upload. Forms also should have the option to store the uploaded files to a share Point, not only the one drive of the user who created the form.


Best Regard Heiner