Staff member not able to book an appointment instead is presented with book time off

Occasional Visitor

Hi All,


I have recently set up a booking calendar for our students to book appointments with a member of staff. It has been brought to my attention that for one member of staff when they try and book on behalf of a student (clicking on the book appointment link), it opens the time off window. 


I have checked and the member of staff is definitely assigned against the service as i can see them in the list. However, when on the staff list and i check services next to their name - there are no services assigned. I'm not sure what is going on as they are available to book through the unique link. 


If they turn off new bookings then they are able to book an appointment on behalf of the student fine. I have tried removing them from the Bookings calendar and service and then re-adding them but this makes no difference.


Does any one have any solutions for this or an idea of what might be causing it? We ideally want to only use "new bookings version". 


Thanks in advance,



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