Forum Discussion
Staff and customer joining different teams rooms
Good evening Let me start by explaining our use case, we use Microsoft Bookings as an exam booking utility. This would be 1:1 bookings. It is a requirement to keep the examiners identity hidden ...
I'm having the same issue with my service. We added a note in our 30 minute reminder to ask the attendee to close the meeting and rejoin if our team member hasn't joined after 5 minutes. We also have our team member do the same after sending a "nudge" email to the attendee. We recorded 37 "no-shows" in the month of February. I'm sure some of those were legitimate no-shows but we've also had some success having our team members leave the meeting and rejoin when the attendee isn't showing up. I'd love to find a fix for it. I tried with my internal IT team but, because the issue is intermittent, they weren't able to assist.
