I have a Samsung Galaxy A32 running Android 12. A few days ago, Onenote started telling me was running offline and wanted me to sign in. There was a sign in button on the screen but tapping it did nothing. I could still update notes and the changes would appear on other devices. I should have left it alone, but...
I uninstalled Onenote, restarted the phone, and reinstalled it. Since then, when accessing any notebook, the app tells me the notebook isn't open and asks if I'd like to open it. After I tap OK, it says "Sorry, we couldn't open the notes that you were looking for. They may have been moved or deleted, or you may not have permission to open them."
It does this for every notebook I try to access. The notebooks are accessible on Windows machines, using the app or a browser. If I try to use a browser on the phone, it flips to the app, or if the app is not installed, the browser asks if I want to install it. There is no access to my notebooks via the browser on the phone. The last steps I've tried are:
1. Clear data from the app
2. Uninstall the app
3. Restart the phone
4. Install the app
It takes me right back to where I was, unable to access my notebooks.
I also have an old LG tablet running Android 7. After doing the above 4 steps, the results are the same as I get on the phone. Is this a known issue? Is there a fix for it? Tnx!
I found a solution that worked (2024) - the best response here did not.
After clearing cache, data, uninstalling, restarting and reinstalling several times I continued to get the ''Sorry..." message on one Notebook.
The solution that worked for me was: 1. After reinstall of OneNote, go to HOME tab 2. Open a note from the offending Notebook. 3. After several minutes it opened the whole Notebook (the one that had the Sorry error message before)
The fact that the Home tab knew of recently used files suggests a failure in the App Cache and Data Clearing routines, as they were 'remembered' by the apparently freshly installed app.
I had the same problem and found the below fix (link to it after).
I suggest you to verify first in cloud, if you have your "notebooks" synced and updates, so, with any internet browser in inPrivate/incognito mode (Ctrl+Shift+P), go to https://onenote.com, access with your personal account, then you will see the list of your notebooks, verify if you have all your data there. Then, in your Samsung device, remove the app cache, uninstall Onenote, then restart your device, finally install the last Onenote version from PlayStore, access with your personal account to Onenote and verify the app behavior.
bithead in 2024 still having this sort of issue. I found the only way to get access to personal notebooks is to open onedrive on android, find the notebook and then open it. it defaults to opening within onenote for android. Even after that, I cannot see any other notebooks and have to do this with any personal ones. Work notebooks show fine within the app to load.
On top of that. I signed out of onenote and then added my personal back in. After that I could not sign in to the work account in onenote because it would constantly prompt for a different email address password as if I ever typed it in. Again, opening onedrive and then opening my work notebook logged me into the app and then all work notebooks are available.
I get that business is crucial. however, personal means a lot and there are more and more issues with the apps over time instead of reduction in issues.
bithead Same issue on Samsung Z Fold 3. It was working recently until I was notified my notebook is offline. I tried closing and opening it but I got a message "Unable to open the notes that you were looking for..."
I have my One Drive signed in, I can see the notebook from the list but when I tried opening it, I still got the same issue.
The Samsung phone on Android 12 has OneNote v16.0.15601.20052.
The LG Tablet running Android 7 has OneNote v16.0.15427.20188.
I also have a Pixel 4a running Android 13 which has OneNote v16.0.15601.20052.
The Pixel 4a is in the first phase I described for the Samsung phone - I can access my Notebooks and update them, but it claims I need to sign in, yet the sign-in button presented is non-functional. I updated the versions seen above on the Pixel, and the changes appear here on a Windows machine where I am writing this - as such I copied/pasted the version numbers from OneNote into this message.
So... I have 3 versions of Android running 2 versions of OneNote, all with the same issue. I do not plan to uninstall/reinstall on the Pixel 4a as it is my only Android device with some OneNote functionality.
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For technical support and break/fix questions, please visit Microsoft Support Community. \nFor help & learning (how-to articles, videos, training), please visit Microsoft Support.
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I have a Samsung Galaxy A32 running Android 12. A few days ago, Onenote started telling me was running offline and wanted me to sign in. There was a sign in button on the screen but tapping it did nothing. I could still update notes and the changes would appear on other devices. I should have left it alone, but...
I uninstalled Onenote, restarted the phone, and reinstalled it. Since then, when accessing any notebook, the app tells me the notebook isn't open and asks if I'd like to open it. After I tap OK, it says \"Sorry, we couldn't open the notes that you were looking for. They may have been moved or deleted, or you may not have permission to open them.\"
It does this for every notebook I try to access. The notebooks are accessible on Windows machines, using the app or a browser. If I try to use a browser on the phone, it flips to the app, or if the app is not installed, the browser asks if I want to install it. There is no access to my notebooks via the browser on the phone. The last steps I've tried are:
1. Clear data from the app
2. Uninstall the app
3. Restart the phone
4. Install the app
It takes me right back to where I was, unable to access my notebooks.
I also have an old LG tablet running Android 7. After doing the above 4 steps, the results are the same as I get on the phone. Is this a known issue? Is there a fix for it? Tnx!
","body@stringLength":"1567","rawBody":"
I have a Samsung Galaxy A32 running Android 12. A few days ago, Onenote started telling me was running offline and wanted me to sign in. There was a sign in button on the screen but tapping it did nothing. I could still update notes and the changes would appear on other devices. I should have left it alone, but...
I uninstalled Onenote, restarted the phone, and reinstalled it. Since then, when accessing any notebook, the app tells me the notebook isn't open and asks if I'd like to open it. After I tap OK, it says \"Sorry, we couldn't open the notes that you were looking for. They may have been moved or deleted, or you may not have permission to open them.\"
It does this for every notebook I try to access. The notebooks are accessible on Windows machines, using the app or a browser. If I try to use a browser on the phone, it flips to the app, or if the app is not installed, the browser asks if I want to install it. There is no access to my notebooks via the browser on the phone. The last steps I've tried are:
1. Clear data from the app
2. Uninstall the app
3. Restart the phone
4. Install the app
It takes me right back to where I was, unable to access my notebooks.
I also have an old LG tablet running Android 7. After doing the above 4 steps, the results are the same as I get on the phone. Is this a known issue? Is there a fix for it? Tnx!
","kudosSumWeight":0,"postTime":"2022-09-14T18:15:40.528-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2016-09-27T07:00:31.280-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:onenote","text":"onenote","time":"2016-07-16T18:42:13.820-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:3627835_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":22725},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I have a Samsung Galaxy A32 running Android 12. A few days ago, Onenote started telling me was running offline and wanted me to sign in. There was a sign in button on the screen but 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[Solved] OneNote for Android Not Working","moderationData":{"__ref":"ModerationData:moderation_data:4101385"},"body":"I found a solution that worked (2024) - the best response here did not.
After clearing cache, data, uninstalling, restarting and reinstalling several times I continued to get the ''Sorry...\" message on one Notebook.
The solution that worked for me was: 1. After reinstall of OneNote, go to HOME tab 2. Open a note from the offending Notebook. 3. After several minutes it opened the whole Notebook (the one that had the Sorry error message before)
The fact that the Home tab knew of recently used files suggests a failure in the App Cache and Data Clearing routines, as they were 'remembered' by the apparently freshly installed app.
Hope this helps others.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-30T05:00:14.299-07:00","lastPublishTime":"2024-03-30T05:00:14.299-07:00","metrics":{"__typename":"MessageMetrics","views":10155},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:microsoft-365/message:3627835/message:4101385","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1523381":{"__typename":"User","id":"user:1523381","uid":1523381,"login":"pleasehelp111111","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-09-16T02:38:48.881-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1523381"},"ModerationData:moderation_data:3629075":{"__typename":"ModerationData","id":"moderation_data:3629075","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3629075":{"__typename":"ForumReplyMessage","uid":3629075,"id":"message:3629075","revisionNum":1,"author":{"__ref":"User:user:1523381"},"readOnly":false,"repliesCount":4,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"ForumTopicMessage:message:3627835"},"conversation":{"__ref":"Conversation:conversation:3627835"},"subject":"Re: [Solved] OneNote for Android Not Working","moderationData":{"__ref":"ModerationData:moderation_data:3629075"},"body":"I had the same problem and found the below fix (link to it after).
I suggest you to verify first in cloud, if you have your \"notebooks\" synced and updates, so, with any internet browser in inPrivate/incognito mode (Ctrl+Shift+P), go to https://onenote.com, access with your personal account, then you will see the list of your notebooks, verify if you have all your data there. Then, in your Samsung device, remove the app cache, uninstall Onenote, then restart your device, finally install the last Onenote version from PlayStore, access with your personal account to Onenote and verify the app behavior.
Yours Will","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-09-16T02:50:01.139-07:00","lastPublishTime":"2022-09-16T02:50:01.139-07:00","metrics":{"__typename":"MessageMetrics","views":21190},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:microsoft-365/message:3627835/message:3629075","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCw0MTAxMzgyLDQxMDEzODI","node":{"__ref":"ForumReplyMessage:message:4101382"}},{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCw0MTAxMzgyLDM2MzAwNzg","node":{"__ref":"AcceptedSolutionMessage:message:3630078"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:4101382":{"__typename":"ModerationData","id":"moderation_data:4101382","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:4101382":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2236279"},"id":"message:4101382","revisionNum":1,"uid":4101382,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"ForumReplyMessage:message:3629075"},"conversation":{"__ref":"Conversation:conversation:3627835"},"subject":"Re: [Solved] OneNote for Android Not Working","moderationData":{"__ref":"ModerationData:moderation_data:4101382"},"body":"Solution not working in 2024","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"28","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-03-30T04:52:53.612-07:00","lastPublishTime":"2024-03-30T04:52:53.612-07:00","metrics":{"__typename":"MessageMetrics","views":9831},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:microsoft-365/message:3627835/message:4101382","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3630078":{"__typename":"ModerationData","id":"moderation_data:3630078","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:2459227":{"__typename":"User","id":"user:2459227","uid":2459227,"login":"MichaelDot335","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-05-07T06:13:53.284-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:2459227"},"AcceptedSolutionMessage:message:3630078":{"__typename":"AcceptedSolutionMessage","uid":3630078,"id":"message:3630078","revisionNum":2,"author":{"__ref":"User:user:1521175"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"parent":{"__ref":"ForumReplyMessage:message:3629075"},"conversation":{"__ref":"Conversation:conversation:3627835"},"subject":"Re: [Solved] OneNote for Android Not Working","moderationData":{"__ref":"ModerationData:moderation_data:3630078"},"body":"
Sometime yesterday, OneNote started working correctly again. The problem appeared and disappeared quite mysteriously.
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bithead in 2024 still having this sort of issue. I found the only way to get access to personal notebooks is to open onedrive on android, find the notebook and then open it. it defaults to opening within onenote for android. Even after that, I cannot see any other notebooks and have to do this with any personal ones. Work notebooks show fine within the app to load.
On top of that. I signed out of onenote and then added my personal back in. After that I could not sign in to the work account in onenote because it would constantly prompt for a different email address password as if I ever typed it in. Again, opening onedrive and then opening my work notebook logged me into the app and then all work notebooks are available.
I get that business is crucial. however, personal means a lot and there are more and more issues with the apps over time instead of reduction in issues.
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bithead Same issue on Samsung Z Fold 3. It was working recently until I was notified my notebook is offline. I tried closing and opening it but I got a message \"Unable to open the notes that you were looking for...\"
I have my One Drive signed in, I can see the notebook from the list but when I tried opening it, I still got the same issue.
I tried:
1. Signing in and Signing Out
2. Clearing the App data
3. Re-installing the App
4. Restarting the Phone.
Unfortunately, didn't fix it.
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bithead same here!! I have samsung galaxy tab s7 and was getting the cant work offline alert.
i logged out and try to log in, now my notebook wont sync. my notebook works on my laptop via onenote for windows.
seems to be a samsung issue
please help
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More info...
The Samsung phone on Android 12 has OneNote v16.0.15601.20052.
The LG Tablet running Android 7 has OneNote v16.0.15427.20188.
I also have a Pixel 4a running Android 13 which has OneNote v16.0.15601.20052.
The Pixel 4a is in the first phase I described for the Samsung phone - I can access my Notebooks and update them, but it claims I need to sign in, yet the sign-in button presented is non-functional. I updated the versions seen above on the Pixel, and the changes appear here on a Windows machine where I am writing this - as such I copied/pasted the version numbers from OneNote into this message.
So... I have 3 versions of Android running 2 versions of OneNote, all with the same issue. I do not plan to uninstall/reinstall on the Pixel 4a as it is my only Android device with some OneNote functionality.
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bithead I have the same issue with my Huawei Tablet. I couldn't solve this either, any help would be appreciated.
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