Forum Discussion
OWA redirect user to captcha
Rahul Kumaar Any news on this issue? I have a other captcha page to add to the list:
https://outlook.office.com/owa/captchachallenge.aspx
A user in our organisation is getting redirected to this page when opening the o365 webmail (owa). Wietsedr , have you been able to resolve this? According to our user, she was trying to sync her private calendar account with her work account. Which steps she took, she can't really tell anymore. I've checked o365 and private outlook account aliasses, but can't find anything. When we add another account to the mailbox and open it that way, we do not get rederected to this page.
The issue seems to have "magically" dissapeared. Very strange. It seems some kind of protection is still in place, but doesn't really work anymore?
Hello,
Somehow her local cache was triggering the issue. It worked everywhere until she used her laptop and then we had the same issue everywhere(different devices). After clearing her cache multiple times with support the issue vanished and has never returned afterwards. No-one really understood why it happened only to her.
Greetings.
I'm not sure if it has anything to do with local cache. We tried 2 devices (private mac and work laptop). Both had the exact same behaviour. Below screenshot from the test on a private mac computer. I'm thinking in the direction of some kind of safety feature that is not in use anymore? (too many connections, or something like that?) ... I'm just guessing now.
- I would advise getting in touch with a more experienced support engineer, they can take over your screen and help you out. It might take a while before you get in touch with the right support engineer I have experienced. In my organization we have over 20k users, only 1 with this issue. But it works for weeks now.
