Forum Discussion
Office 365 Groups & Spam
Because Groups do not have folders in Outlook, can anyone tell me what happens to mail marked as spam sent to 365 Group address when configured to not "Send copies of group conversations and events to group members' inboxes" or notifications disabled when rules are in-place?
- One work around - to access the spam folder for a Microsoft 365 group:
1. Log into webmail (outlook.office.com)
2. When in webmail, looking at your inbox, on the left hand navigation right click on "Folders" and select "Add shared folder".
3. Search for the Microsoft 365 group, select it and hit add.
4. The Microsoft 365 group will now show up on the left navigation as an expandable folder where you can see and manage ALL the hidden folders like a normal mailbox (Archive, Deleted items, Drafts, Inbox, *Junk Email*, Sent Items).
Hopefully that helps others whom stumble on this thread due to missing emails.- Thank you! This worked for me and it "clicked" right away because that's what we do already with shared mailboxes.
- Thanks so much!!!! This worked!
- This works perfectly, thank you. Of course you must use Webmail.
Rivera Foster wrote:
Because Groups do not have folders in Outlook,
TR: Group mailboxes have complete sets of folders. The inbox is used for conversations, but the other folders are there.
can anyone tell me what happens to mail marked as spam sent to 365 Group address when configured to not "Send copies of group conversations and events to group members' inboxes" or notifications disabled when rules are in-place?
TR: Spam is dealt with like for any other mailbox. If a message exceeds the spam level, it is rejected and ends up in the Junk Email folder. If it is under, it goes into the Inbox.
- Thanks Tony for the response. Can you also tell me how to access those folders as they do not appear in Outlook. Thanks for your help.
You can't get to them with a client. But you can check to see what's there by running the Get-MailboxFolderStatistics cmdlet against a group mailbox.
- Yup same here, we just finished getting users to self service shared mailbox needs with outlook groups and then BOOM find out email is missing with NO WAY to get to it. Totally unacceptable is only nice thing I can say about that. Microsoft should auto disable junk email boxes for Outlook groups or here is a wild idea, allow ALL mail folders to be tree visable in the groups branch as thats what people want anyways.
Eric2XUYeah, same here. Extremely frustrating.
Just got complaints that a Office365 group is mostly empty. Turns out the mails do get delivered to the users inboxes nicely, some inboxes marks them as spam. But not a single trace of the mail in the group inbox. It's like it's never been received. I did get a copy to my inbox (not spam), another user got a copy in the spam folder. But nothing is visible in the group whatsoever. (Also dunno why it referes to a distribution list, it's a 365 group, with default setting "Send copies of ..." set to true, with a Teams Area so...). Only about 1/10 mails are visible in the inbox, the rest only seems to exists in the users inboxes/spam folders. Frustrating!
Rivera Foster WOW. This is the exact same issue we are trying to resolve. We have Office 365 through GoDaddy and I'm online with GoDaddy support right now. We have emails missing from our group mailbox but they are in our Inbox. This is crazy. Please, if anyone at least finds some sort of workaround it would be much appreciated.
- Almost 5 years later and this is still an issue. Of course I just found out the hard way. Several legitimate, important, time sensitive emails were missed as they have been delivered to the invisible "Junk" folder. We only found out after angry customers contacted us via. another means asking why we are not responding. Doing a content search was the only way I was able to see the folder that the message was delivered too as the normal message trace just shows the message as delivered.
- This really made me scratch my head! I used my standard external email account to test a Teams email - and nothing appeared! Checking the mail flow I could see the email was sent to the junk folder. Adding the Teams email as a shared mailbox gave me access to the junk folder. One big reason to recommend a real Share Mailbox for anything that needs to deal with external emails - otherwise, big surprise!
