SOLVED

New Outlook client - view online archive of shared mailbox

Copper Contributor

Hi there,

 

I have a user who has an Office 365 E3 license and is using the new Outlook client.

He has access to a shared mailbox and it is appearing on the client.

The shared mailbox has an in-place/online  archive but it is not appearing on the client.

The archive of the shared mailbox appears on the old Outlook client and on OWA.

 

Is anyone else having the same issue?

I checked and found the below:

https://support.microsoft.com/en-us/office/new-and-classic-outlook-for-windows-feature-comparison-de...

It mentions that shared mailboxes are supported and online archives also, but no mention of the online archive of a shared mailbox.

Does anyone have more info?

e.g. an official technote from Microsoft on whether it is supported or not.

5 Replies
The new Outlook client does not yet support this scenario, it's added to the Roadmap though. Use OWA or the "classic" Outlook client (where you have to add the shared mailbox as additional account).

@nadsurf93 

 

I believe this feature not yet enable in New Outlook 

best response confirmed by nadsurf93 (Copper Contributor)
Solution
No, that's for showing you the quota and such. Item #375635 should cover it.
1 best response

Accepted Solutions
best response confirmed by nadsurf93 (Copper Contributor)
Solution
No, that's for showing you the quota and such. Item #375635 should cover it.

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