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nadsurf93's avatar
nadsurf93
Copper Contributor
Jun 05, 2024
Solved

New Outlook client - view online archive of shared mailbox

Hi there,   I have a user who has an Office 365 E3 license and is using the new Outlook client. He has access to a shared mailbox and it is appearing on the client. The shared mailbox has an in-p...
Archiving
office 365
outlook
  • VasilMichev's avatar
    VasilMichev
    Jun 06, 2024
    No, that's for showing you the quota and such. Item #375635 should cover it.
VasilMichev's avatar
VasilMichev
MVP
Jun 05, 2024
The new Outlook client does not yet support this scenario, it's added to the Roadmap though. Use OWA or the "classic" Outlook client (where you have to add the shared mailbox as additional account).
nadsurf93's avatar
nadsurf93
Copper Contributor
Jun 06, 2024

thank you VasilMichev 

I found this:

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Outlook%2CDesktop%2CWeb&searchterms=%23newoutlookforwindows%2Carchive

Is this the feature you mean? (Feature ID: 386902)

  • VasilMichev's avatar
    VasilMichev
    MVP
    Jun 06, 2024
    No, that's for showing you the quota and such. Item #375635 should cover it.
    • VincTay's avatar
      VincTay
      Copper Contributor
      Dec 02, 2025

      I believe this is more relevant: Roadmap ID 473439

      Outlook: Online archive for shared mailboxes in the new Outlook for Windows

      Online archive mailboxes will appear in the folder pane alongside other accounts, making it easier to access archived content for shared mailboxes. #newoutlookforwindows

      Status: Rolling Out (since Sep 2025)

      https://www.microsoft.com/en-us/microsoft-365/roadmap?id=473439 

      • AGager2399's avatar
        AGager2399
        Copper Contributor
        Jan 05, 2026

        Is there no solution in the meantime? I am still unable to access Online Archives from a shared mailbox within the new outlook... Can still utilize within the classic version..

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