Microsoft 365 admin portal is not working

Copper Contributor

Admin portal link is not working


Here is the message:

We are sorry, something went wrong.

Please try refreshing the page in a few minutes. If the problem persists, please visit for updates regarding known issues.

Ref A: D17A4894E7AE4DA8BD59D5902FEA754B Ref B: BY3EDGE0318 Ref C: 2020-07-30T19:10:00Z
5 Replies

Probably a temporary issue, but if it's still happening, call support directly:

@Vasil Michev it worked from a different browser. It is strange that from chrome it was working and then stopped working. Launched firefox and it worked. Now OneDrive link is not working even I tried from different browsers. It says close your browser and retry. Tried but didn't work. I am wondering if it's happening because of the fact that my primary email address has been changed. If yes, then what do I need to do to get it fixed?


Thanks for your help.

@Vasil Michev 

The online help says "service not available" and phone support says "we're sorry, we are currently not able to provide phone support." Surely, you jest!



I am having the same issue.


I have found that if you keep hitting the refresh it will eventually (after about 2 to 4 times) come up.


I have ruled out PC's on my Domain and PC's in Azure AD by using my personal PC at home.  Even with chrome incognito I still get the same result.  


Does anyone have any ideas on this?



@grotabyte When I opened the admin site in Incognito mode in Chrome, I was able to access the admin portal. That led me to believe there was come cache/cookie issue with the site on normal chrome. 


To make the admin site open on normal chrome:

1. Right click -> inspect. This opens DevTools for Chrome.

2. Go to Application tab and clear the data from Local Storage, Session Storage and Cookies.

3. Then hold down the refresh button on the page and select 'Empty Cache and Hard Reload'.

4. The site loaded up without any issues after these steps.