Forum Discussion
Lost my online app icons for Word, Excel, etc.
Strange thing happened last week. I'm an Office 365 Business Premium customer thru my employer. I used to have Word, Excel, Powerpoint, etc in my list of All Apps. They've disappeared. I still have a dozen others (Outlook, Delve, Forms, Kaizal, etc) and I can still use the online versions of Word, Excel, etc by opening existing documents but I can't launch the app independently and create new.
I have poked around account settings, etc, but can't get a resolution.
Here's a screenshot of what I have
And my account status:
- Hi peterbrown77,
Can you check with your admin that Office Online is enabled on your Business Premium licence? I know it shows within the My Account section but that would be the first place to check.
If it is, my recommendation would be for your admin to raise this with Microsoft support.
Hope that answers your question
Best, ChrisYes, it's enabled. I can even go to a OneDrive folder and select New>Word, Excel, etc and start them that way. They're just not in my list of apps
- What happens if you click explore all my apps?
