Forum Discussion
How to use Outlook 365 Groups for group collaboration - tag / categorise, assign emails
Hi, does anybody konw, if one can setup Outlook 365s shared Group emails with an add-in or by default/MS to provide the functionalities of a shared inbox, such as "assign email", "categorise" email,...
We have developed an add-in for Outlook that makes collaboration easier by extending the Outlook interface with a panel offering ticket-like functionality. The add-in can be used to easily assign emails, track their open/closed status, and save notes for internal discussion. If you're interested, you can learn more at https://sbx.tools/