How can I escalate issues in Office 365?

Hey Kidd_Ip the problem is there doesn't seem to be an automatic escalation.  My ticket has been open for over a month now, I've asked several times for it to be escalated and I'm still working with the front line tech on an issue that he likely doesn't have the knowledge or access to fix.  Personally, I'm looking for experience with how to phrase it, people I can CC on a reply to the ticket.. ANYTHING that will get them to move in the right direction.  Based on other conversation threads I've seen on this topic, it is possible but apparently not as easy as just having a ticket open (or even plainly asking for it).