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DanHuber
Iron Contributor
Nov 25, 2019

Emails stuck in Outbox - again

Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox.  The problem can be overcome by creating a completely new message, copying the content over and s...

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","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:microsoft365"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:gxcuf89792"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:communities"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:products-services"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:microsoft365"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Microsoft 365","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"REVERSE_PUBLISH_TIME","repliesFormat":"threaded"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:35":{"__typename":"Rank","id":"rank:35","position":15,"name":"Iron Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:273644":{"__typename":"User","id":"user:273644","uid":273644,"login":"DanHuber","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0yNzM2NDQtMTU4ODExaTk1RThGRDk1QzUyMEZFNDM"},"rank":{"__ref":"Rank:rank:35"},"email":"","messagesCount":80,"biography":null,"topicsCount":31,"kudosReceivedCount":36,"kudosGivenCount":6,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-01-28T14:59:22.913-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":4},"ForumTopicMessage:message:1031880":{"__typename":"ForumTopicMessage","uid":1031880,"subject":"Emails stuck in Outbox - again","id":"message:1031880","revisionNum":4,"repliesCount":13,"author":{"__ref":"User:user:273644"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:microsoft-365"},"conversation":{"__ref":"Conversation:conversation:1031880"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1031880"},"body@stripHtml({\"truncateLength\":200})":" Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox.  The problem can be overcome by creating a completely new message, copying the content over and s...","body@stringLength":"1857","rawBody":"

Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox. 

The problem can be overcome by creating a completely new message, copying the content over and send that message off. All while many other messages went out the Outbox without issues. 

 

I've had that behavior before now and then over the years and usually \"fixed\" it by deleting the local .OST file or even creating a new Outlook Profile. This did it for most users, but I now get cases where I had done that \"fixing\" before already. 

 

I looked into it once again and found that

By the way, SARA (https://aka.ms/sara_home) provides a new function to try to fix issues with sent messages. However, SARA won't find the messages stuck in the Outbox (albeit I can see and open them) in my cases and thus can't fix, apparently. 

 

What could be the reason of those stuck messages and how can I finally fix that issue?

 

It occurs across different tenants. The most common denominator seems to be Office 2016, although I've had the problem also with other versions of Outlook. 

 

Thanks

Dan

 

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Lately, I experience more an more customers calling me because Emails are stuck in Outlook's Outbox. 

The problem can be overcome by creating a completely new message, copying the content over and send that message off. All while many other messages went out the Outbox without issues. 

 

I've had that behavior before now and then over the years and usually \"fixed\" it by deleting the local .OST file or even creating a new Outlook Profile. This did it for most users, but I now get cases where I had done that \"fixing\" before already. 

 

I looked into it once again and found that

By the way, SARA (https://aka.ms/sara_home) provides a new function to try to fix issues with sent messages. However, SARA won't find the messages stuck in the Outbox (albeit I can see and open them) in my cases and thus can't fix, apparently. 

 

What could be the reason of those stuck messages and how can I finally fix that issue?

 

It occurs across different tenants. The most common denominator seems to be Office 2016, although I've had the problem also with other versions of Outlook. 

 

Thanks

Dan

 

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I'm having the same issue on two of my customer's computers, and they're on Exchange Online...

The only reason they're still using Outlook desktop is because they need the mailto: function to send PDFs from their application...

Mails stay in the outbox, even if I send manually. The only thing I noticed is that it doesn't say \"Connected to Exchange Online\" on the bottom-right, but only \"online\".

They can receive emails properly, but not send...

Also, not the same issue, but using direct connection to Exchange Online instead of cache is excruciatingly slow...

","body@stringLength":"614","rawBody":"

I'm having the same issue on two of my customer's computers, and they're on Exchange Online...

The only reason they're still using Outlook desktop is because they need the mailto: function to send PDFs from their application...

Mails stay in the outbox, even if I send manually. The only thing I noticed is that it doesn't say \"Connected to Exchange Online\" on the bottom-right, but only \"online\".

They can receive emails properly, but not send...

Also, not the same issue, but using direct connection to Exchange Online instead of cache is excruciatingly slow...

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DanHuber 

 

This temp fix works with a PC restart.  I hate it but here it is : 

 

Try these on the command prompt - Locate cmd.exe from the start menu - Right Click - Run as administrator.  

 

netsh winsock reset 

press enter

ipconfig /flushdns 

press enter

 

Restart your PC. 

 

Open outlook after restart. Let it connect . Your emails will have gone from the outbox.

 

","body@stringLength":"725","rawBody":"

 

 

This temp fix works with a PC restart.  I hate it but here it is : 

 

Try these on the command prompt - Locate cmd.exe from the start menu - Right Click - Run as administrator.  

 

netsh winsock reset 

press enter

ipconfig /flushdns 

press enter

 

Restart your PC. 

 

Open outlook after restart. Let it connect . Your emails will have gone from the outbox.

 

","author":{"__ref":"User:user:721970"},"isEscalated":null,"postTime":"2020-07-08T00:32:06.757-07:00","parent":{"__ref":"ForumTopicMessage:message:1031880"}},"ForumReplyMessage:message:4131907":{"__typename":"ForumReplyMessage","id":"message:4131907","revisionNum":1,"uid":4131907,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"conversation":{"__ref":"Conversation:conversation:1031880"},"subject":"Re: Emails stuck in Outbox - again","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4131907"},"body":"

RAJAT_K  Usually work around solution that i will do is by opening outlook in safe mode, send a test mail and the mail will be out from outbox. Close the outlook safe mode and open as normal outlook. Send test mail successful.

","body@stringLength":"426","rawBody":"

  Usually work around solution that i will do is by opening outlook in safe mode, send a test mail and the mail will be out from outbox. Close the outlook safe mode and open as normal outlook. Send test mail successful.

","author":{"__ref":"User:user:2456400"},"isEscalated":null,"postTime":"2024-05-05T19:48:31.846-07:00","parent":{"__ref":"ForumReplyMessage:message:1508112"}},"ForumReplyMessage:message:4182571":{"__typename":"ForumReplyMessage","id":"message:4182571","revisionNum":1,"uid":4182571,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:microsoft-365"},"conversation":{"__ref":"Conversation:conversation:1031880"},"subject":"Re: Emails stuck in Outbox - again","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4182571"},"body":"

Saran7980 I am now having this same problem. This is the first time I recall ever having it. this is ANNOYING Microsoft. If it happens again, I'll try some of these suggested workarounds.

","body@stringLength":"390","rawBody":"

 I am now having this same problem. This is the first time I recall ever having it. this is ANNOYING Microsoft. If it happens again, I'll try some of these suggested workarounds.

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