Forum Discussion

achalgupta81's avatar
achalgupta81
Copper Contributor
Feb 06, 2021

Insider fast not downloading in Mac

I am trying to install update to insider fast channel for office 365 for Mac......it get stuck when installing ...any help suggestion will be greatly appreciated

  • Evan_Bolin's avatar
    Evan_Bolin
    Icon for Microsoft rankMicrosoft
    Feb 11, 2021

    Hello achalgupta81,

     

    Can you please provide more details on what you're seeing when you say it's getting stuck? Are you getting an error message or code? Can you provide a screenshot of exactly what you're seeing?

     

    Thanks,

    Evan

    • achalgupta81's avatar
      achalgupta81
      Copper Contributor
      Feb 12, 2021

      Evan_Bolin Hi Evan, MAU will download package and when it starts the process of installation then Installation is stuck and it never gets installed even if I keep my machine on for10-12 hours.

       

      I do not get any message or any error code during this process and at end MAU will just exit the process.

       

      Please see the screen shot.

       

       

      • Evan_Bolin's avatar
        Evan_Bolin
        Icon for Microsoft rankMicrosoft
        Feb 12, 2021

        Thanks achalgupta81 for providing this information. Can you please try uninstalling Office, remove files from your user Library folder via the instructions on this page and then reinstall to see if this continues after the next update? 

         

        Thanks,

        Evan

Resources