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achalgupta81's avatar
achalgupta81
Copper Contributor
Feb 06, 2021

Insider fast not downloading in Mac

I am trying to install update to insider fast channel for office 365 for Mac......it get stuck when installing ...any help suggestion will be greatly appreciated
Evan_Bolin's avatar
Evan_Bolin
Icon for Microsoft rankMicrosoft
Feb 11, 2021

Hello achalgupta81,

 

Can you please provide more details on what you're seeing when you say it's getting stuck? Are you getting an error message or code? Can you provide a screenshot of exactly what you're seeing?

 

Thanks,

Evan

  • achalgupta81's avatar
    achalgupta81
    Copper Contributor
    Feb 12, 2021

    Evan_Bolin Hi Evan, MAU will download package and when it starts the process of installation then Installation is stuck and it never gets installed even if I keep my machine on for10-12 hours.

     

    I do not get any message or any error code during this process and at end MAU will just exit the process.

     

    Please see the screen shot.

     

     

    • Evan_Bolin's avatar
      Evan_Bolin
      Icon for Microsoft rankMicrosoft
      Feb 12, 2021

      Thanks achalgupta81 for providing this information. Can you please try uninstalling Office, remove files from your user Library folder via the instructions on this page and then reinstall to see if this continues after the next update? 

       

      Thanks,

      Evan

      • achalgupta81's avatar
        achalgupta81
        Copper Contributor
        Feb 14, 2021

        Evan_Bolin I did this for last 2 days but the issue still remains. What you suggest I should do next?

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