Forum Discussion

Copper Contributor

Feb 06, 2021

Insider fast not downloading in Mac

I am trying to install update to insider fast channel for office 365 for Mac......it get stuck when installing ...any help suggestion will be greatly appreciated

achalgupta81

Copper Contributor

Feb 12, 2021

Evan_Bolin Hi Evan, MAU will download package and when it starts the process of installation then Installation is stuck and it never gets installed even if I keep my machine on for10-12 hours.

I do not get any message or any error code during this process and at end MAU will just exit the process.

Please see the screen shot.

Evan_Bolin

Former Employee

Feb 12, 2021

Thanks achalgupta81 for providing this information. Can you please try uninstalling Office, remove files from your user Library folder via the instructions on this page and then reinstall to see if this continues after the next update?

Thanks,

Evan

achalgupta81
Copper Contributor
Feb 14, 2021
Evan_Bolin I did this for last 2 days but the issue still remains. What you suggest I should do next?
- Evan_Bolin
  Former Employee
  Feb 18, 2021
  achalgupta81, can you please make sure you're running the latest version of the Microsoft AutoUpdate tool? Also, are you able to see if you can try updating the apps via a different internet connection?
  
  Thanks,
  
  Evan