Forum Discussion

Erwin Bierens's avatar
Erwin Bierens
MVP
Jul 21, 2017

Service Request links not working anymore

Hi Guys,   Since this morning i'm unable to click on the New service request and View service requests anymore. The hyperlink is gone. Somebody removed the hyperlinks by accident?      
admin
Microsoft 365 admin center
office 365
  • Anne Michels's avatar
    Anne Michels
    Jul 21, 2017

    Thanks everybody for flagging. We've shared this with our engineering team and they are currently looking into this.

    Thanks,

    Anne

jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Jul 21, 2017

Well,

I have not seen just that problem, but Microsoft is chaing the way service request is working in Office 365. Basically, they are removing the old request pages and replacing it by an integrated panel where you can talk about your problem and indicate if you want to be contacted by phone or by e-mail in regards of your problem

    • VasilMichev's avatar
      VasilMichev
      MVP
      Jul 21, 2017

      Same issue with IE11 and Edge in my tenant(s). It would've been funny if there werent a gazillion complaints about the new support experience already...

       

      Use the "Need help" button on the lower right corner as a workaround.

Resources