macos
12 TopicsTeams status is showing as 'status unknown'
We are seeing a strange issue where users of Teams have their status shown as 'status unknown'. In our organisation this only seems to be affecting users who are using Teams on MacOS. Users have tried signing out/back in, restarting their Macs, and also reinstalling Teams.Solved112KViews1like6CommentsNew Teams macos notification sound is generic apple sound
Our users are trying New Teams on macOS and asking how to make the notification sound the teams sound instead of the generic Apple notification sound. As I understand it, this is not customizable by the device users and the app must implement the sound. Assuming this is the case, when will Microsoft add the Teams notification sound into new teams on macos?Solved6KViews4likes1CommentMacOS Teams - No Version Switcher and No 'Report a Problem'
I'm using MacOS Teams v1.6.00.27656 on MacOS 14.0 on my work O365 account. I do not see a toggle to switch the new Teams in the top-left of my Teams app. I also do not see an option to "Report a Problem" under the Help menu in the bottom-left (it only shows Topics, Training, What's New, Suggest a Feature, and Give Feedback).948Views0likes3CommentsMicrosoft Teams for MacOS is Blank
Hello there, i have downloaded Microsoft Teams app for my MacBook Pro and after installing it requires my credentials after that only shows the blank screen and splash screen says "Loading Microsoft Teams ..." OS version: MacOS Catalina 10.15.3 could you please help me to fix the issue thanks, Mojtaba BabaeiSolved92KViews3likes24CommentsVideo blanks when switch focus to chat or meeting
Hello, for the last week I have noticed on my Mac that when using the Web based version of teams (teams.microsoft.com) and are in a meeting that if you shift focus to respond to an external meeting chat or to view your calendar schedule that the video now blanks. This never occurred prior to this week. The blanking now results in attendees asking have you dropped off because they can no longer view your attendance. To get the video back you need to focus on the minimised video and enlarge it and this brings the person video back. To ensure its not a individual Mac related issue i've have tried this on 4 different Macs including intel and M1 and all demonstrate the same behaviour. Is there some way to force a return to the old behaviour where the video is not turned black when focus is shifted?Solved2.9KViews1like15CommentsApple Silicon Rosetta 2 Performance issues
Dear Microsoft, Ever since the launch of the Apple Silicon machines, macOS users have been using the macOS native app of Teams via Rosetta 2. Due to that, the application is consuming a great amount of memory when compared to the Edge PWA of the Microsoft Teams web app. In my day-to-day I can notice that the Microsoft Teams app is in total consuming 2,10GB, however, if I hop into a call that number increases to 3,10GB.. If the video camera is turned on it goes beyond 3,30GB. Besides memory, there's also the battery life component where teams are my highest energy usage app on my Macbook Pro 14" with the M1 Pro chip. due to that my battery life only lasts up to 5-6 hours maximum.Additionally, I noticed during a video call my M1 Pro (GPU) is being used by around 80-90% when using the webcam. Logs below (inside a call and outside)4KViews0likes3CommentsMacOS Notifications - Call/Meeting Notifications Still Using Teams Style
Hello all: I have the MacOS built-in notifications enabled in Teams, and they seem to be working for chats, but Teams still tries to use the Teams-style notifications to notify of incoming calls and meeting starts. Is this the intended behavior? I find that I often have a MacOS alert sitting there and cannot view the incoming call notification because it is underneath the native alerts sent by other applications. Is there a way to get ALL Teams notifications to utilize the MacOS native notifications system? Thanks! -Jason1.2KViews0likes2CommentsTeams reverting to old version on MacOS
There is an old discussion on this topic, but the solutions there do not help solve my issue. Almost every morning Teams will have quit itself and when I re-open it an old version has been re-installed. I have no idea where it is coming from, but I have constantly removed all references to Teams that I can find. The version it keeps reverting to is 1.2.00.6957. I have installed both 1.3.00.33671 and 1.4.00.4971 and the reversion still happens. I ran `sudo find / -type d -name "*Teams*" -print 2>/dev/null` from Terminal to search for all references to MS Teams on my machine and ended up removing the following directories: rm -rf /Applications/Microsoft Teams.app rm -rf ~/Library/Application Support/Teams rm -rf ~/Library/Application Support/Microsoft/Teams rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Teams rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Microsoft\ Teams\ Helper rm -rf /private/var/folders/qn/8x0qv4616tx8p28q08rl2jhm0000gp/T/Microsoft\ Teams\ Helper\ \(Renderer\) rm -rf ~/Library/Logs/Microsoft Teams rm -rf ~/Library/Logs/Microsoft Teams\ Helper rm -rf ~/Library/Logs/Microsoft Teams\ Helper\ \(Renderer\) The next morning it had reverted back to version 1.2.00.6957. This pattern continues every day and every day I have to re-install MS Teams. At this point it seems to be acting like spyware. Please help.2.1KViews0likes0CommentsBug - MS Teams crashes on receiving of a notification
Dear all, MS Teams sometimes crashes while receiving a notifications. It seems to be related to (no longer) connected headsets. I pasted the last few lines of the log before the crash below. Versions: OS: macOS Catalina10.15.7 (19H2) Teams: You have Microsoft Teams Version 1.3.00.24758. It was last updated on 10/7/20. Thu Oct 08 2020 15:57:17 GMT+0200 (Central European Summer Time) <63577> -- event -- panelview: Action.Gesture: , Action.Outcome: show, Action.Scenario: toastshow, Action.ScenarioType: show, Module.Name: toastitem, Module.Type: toast, Panel.ViewId: 5b839fdf-df6f-4bb7-8773-48c0c6dd4e99, Panel.LaunchMethod: notification, Panel.LaunchSource: notification, Panel.Region: toast, Panel.Type: toast, Module.Summary: , DataBag.toastType: callormeetup, DataBag.threadId: , DataBag.messageId: , DataBag.showPreviewInToasts: undefined, windowIsDestroyed: false, windowIsFocused: false, windowIsVisible: true, windowIsMinimized: false, windowIsMaximized: false, windowIsFullscreen: false, vdiMode: 0, eventpdclevel: 3, Thu Oct 08 2020 15:57:17 GMT+0200 (Central European Summer Time) <63577> -- info -- Creating MeetingWentLive notification with notificationID: 5b839fdf-df6f-4bb7-8773-48c0c6dd4e99 Thu Oct 08 2020 15:57:17 GMT+0200 (Central European Summer Time) <63577> -- info -- MeetingWentLive notification added with ID = 5b839fdf-df6f-4bb7-8773-48c0c6dd4e99 Thu Oct 08 2020 15:57:17 GMT+0200 (Central European Summer Time) <63577> -- info -- Notification with Id5b839fdf-df6f-4bb7-8773-48c0c6dd4e99 Rendered With classList: [notification noselect macos meetup], height: 220, width: 300, visibility state: hidden, type: 27, audioType: ring, isMuted: false Thu Oct 08 2020 15:57:17 GMT+0200 (Central European Summer Time) <63577> -- info -- Notificaton of type 27, raised with file param=teams_meet_up_reminder, to devices Jabra Evolve 75 and undefined Thu Oct 08 2020 15:57:17 GMT+0200 (Central European Summer Time) <63577> -- info -- Attempting to play audio for notification type 27 on devices undefinedSolved2.7KViews1like1Comment