SOLVED

My MS-Excel window goes black partially and intermittently.

New Contributor

Dear Microsoft Office Team,

 

When I open and add data to an Excel sheet, the screen goes black partially (in some parts) and intermittently. It is like black sections flashing on the screen. The problem happens when Excel window is maximized or restored. First, I thought that my laptop screen was broken down. However, the screen works normally and correctly with all other apps, except when opening and using the Excel desktop app. This had happened before, some weeks ago. But last week started again to flash with the black sections on the screen. It is probable that this problem came along with the installation of a Windows 11 update.

I am using: Windows 11, HP laptop, Excel desktop app (Office 2019). 

I tried the following actions to fix this problem but they did not work:

- I installed Windows 11, version 22H2, x64
- I uninstalled and installed again Office 2019
- I ran the diagnostic tests of HP Support Assistant (Hardware and OS)
- I installed subsequent Windows updates.

Can you help me please?

1 Reply
best response confirmed by ElizabethAnneVH (New Contributor)
Solution
I already solved this issue. In case someone out there has the same problem, here is the proven solution:

Disable the graphics acceleration:

1. From Excel's main menu select Options.
2. At Excel Options window, choose Advanced on the left pane.
3. At the right pane, under Display options, CHECK the "Disable hardware graphics acceleration" checkbox and click OK.

This solution was provided on September 2022 by: Ravikumar Vadamalai, Independent Advisor, Microsoft Community.

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