Sep 25 2022 08:12 AM
Sep 25 2022 08:12 AM
Dear Microsoft Office Team,
When I open and add data to an Excel sheet, the screen goes black partially (in some parts) and intermittently. It is like black sections flashing on the screen. The problem happens when Excel window is maximized or restored. First, I thought that my laptop screen was broken down. However, the screen works normally and correctly with all other apps, except when opening and using the Excel desktop app. This had happened before, some weeks ago. But last week started again to flash with the black sections on the screen. It is probable that this problem came along with the installation of a Windows 11 update.
I am using: Windows 11, HP laptop, Excel desktop app (Office 2019).
I tried the following actions to fix this problem but they did not work:
- I installed Windows 11, version 22H2, x64
- I uninstalled and installed again Office 2019
- I ran the diagnostic tests of HP Support Assistant (Hardware and OS)
- I installed subsequent Windows updates.
Can you help me please?
Oct 02 2022 10:58 AMSolution
Mar 13 2023 04:44 AM
Tried the proposed solution but "Disable hardware graphics acceleration" does exist at the specified location,
Mar 13 2023 06:08 AM
Mar 13 2023 02:00 PM
Mar 13 2023 03:54 PM
@mi_green You are almost there. The "Disable hardware graphics acceleration" option is within the "Display" section. I am attaching a screenshot to show it. Follow the red arrow.
Apr 22 2023 09:06 AM
@Kofiagbalenyo I am very glad this solution worked for you. Thank the original provider, mentioned above. I am charmed to help.
May 02 2023 09:00 AM - edited May 02 2023 09:02 AM
@dalyagon I cannot tell you why the graphics acceleration option is not available in your system. This option is very old. I am attaching a screenshot of a Toshiba Satellite C655 system with MS Excel 2010. In this old system, the graphics acceleration option was already available. On the other hand, not all computer systems support graphics acceleration. Computers with specific hardware (graphics cards) will not have the ability to change the amount of acceleration. For systems that do have the option to change graphics acceleration, here is a workaround:
Please note that, this change may affect the performance of other apps in your system, specifically those using intense graphics processing.
I hope this helps.
Aug 21 2023 07:00 AM
according to the article below, the "disable hardware acceleration" option is no longer available.
We will need a new way to fix this issue since this is no longer a viable option. Please help, this is seriously affecting my day-to-day activities.
Aug 21 2023 10:25 AM
@ryjohn1 Hello, did you try disabling graphics acceleration from Windows Settings? That same article provides the steps to do so:
You can disable hardware acceleration from the Windows Settings app.
1. Open the Settings app.
2. Click “System” on the sidebar.
3. Press the “Display” option.
4. Click on the “Graphics” option.
5. Click the “Change default graphics settings” link.
6. Turn off the “Hardware-accelerated GPU scheduling” option.
7. Close the Settings app.
8. Reboot the computer.
With that, you turned off hardware acceleration in Windows.
Also try sending Feedback through the Windows Feedback Hub and through the Excel (desktop version) feedback utility.
I hope this helps,
Aug 21 2023 12:16 PM
Thanks for getting back to me.
As you can see below, the Hardware-accelerated GPU scheduling" option isn't an option.
I interpreted the other article as saying that we can no longer deactivate hardware acceleration.
My company will not allow me to make regedits, so that option wont work either.
Aug 21 2023 12:40 PM
@ryjohn1 Hello, try the following (no results guaranteed):
1. Go to Windows -- Settings -- System -- Display -- Custom options for apps -- Add an app -- Browse
Look for your EXCEL app in your hard drive, usually it is located in C: / Program Files / Microsoft Office / root / Office16 / EXCEL.EXE
2. When the EXCEL app is accepted by Windows, it will display two buttons: Options / Remove
Click on Options
3. A pop-up window will display with "Graphics preference" options: Choose "Power Saving" option and check the "Don't use optimizations for windowed games" option. Click on "Save".
4. Reestart you Windows system and try working again on your Excel sheet.
This might solve your screen problem. I hope this helps,
Aug 22 2023 06:04 AM
Unfortunately, this did not help either. The suggestion seemed to be a good one, but it did not work. Here is some evidences that i've done it right:
After i made this change, i rebooted my laptop.
Any more suggestions?
Aug 22 2023 07:41 AM
Aug 22 2023 08:16 AM