08-21-2019 07:35 AM - edited 08-21-2019 07:46 AM
08-21-2019 07:35 AM - edited 08-21-2019 07:46 AM
It seems it is now enabled for me in Dev channel, but it is showing that "sync has been disabled by the administrator." This is a domain-joined PC. Is this setting looking at the "Sync your settings" area in windows 10 that gets disabled by default if it is a domain-joined PC or is this a group policy somewhere else that I cannot find?
Enterprise policy, Waiting for sync url, Waiting for access token
01-24-2020 07:02 AM
@Michael Rennie and this is with the New Edge browser that the rest of your ORG can log into and sync fine with ?
One of my sys admin and myself are testing it out before deploying to the rest of the ORG. But we both are having this sync issue with our work accounts. So as of now, we will not be deploying it out until we can figure this out.
01-24-2020 07:59 AM
@Kirby Stuart We are running the new edge with a few users in our org, so far I am the only one with the sync issues.
Sync briefly worked for me on a canary version back in the fall but since then it has stopped workign for me across all versions on all platforms. PC, Mac, iOS
01-24-2020 10:08 AM
@Kirby Stuart Sorry to hear that you are running into issues with Sync. We absolutely want to ensure that you have a great experience in adopting sync. We will be happy to work alongside with you and assist in removing any issues that you feel are deployment blockers. If you feel that this will be helpful, please message me your contact details so that we can engage.
01-24-2020 11:02 AM
@Kirby Stuart @akhator I'm in a similar situation. Myself and about 5 other coworkers are using it before we roll it out org wide and replace Chrome/IE/Old Edge. However the sync isn't working for all of us and we have a lot of users who float between different computers, so that's very important feature for us to have working consistently.
01-30-2020 06:09 PM
02-11-2020 02:27 PM - edited 02-11-2020 02:48 PM
Did this get resolved?
I am ready to deploy CrEdge but need account sync to work with our Active Directory accounts with only Azure AD (as opposed to Azure AD Premium).
I thought the issue what that a GPO needed to be configured so I pulled down the ADMX but do not see a setting in there so I assume the issue is that... it just doesn't work. If that is the case, can you tell me/us if this will be corrected in the near future or if we are going to have to stay with Chrome and not deploy CrEdge?
03-24-2020 08:36 AM - edited 03-24-2020 08:37 AM
Same here... on latest MacOS (10.15.3) & Edge (80.0.361.69). Using my AzureAD global admin account. Verified nothing is blocked on my AAD tenant in Azure IP, but still seeing the error:
Error Type DISABLED_BY_ADMIN
Error Description Microsoft Information Protection service is disabled
On the edge://sync-internals, the Summary section shows "Disable Reasons: Feature not supported. Waiting for sync URL"
Back to Chrome... :(
03-24-2020 09:06 AM
@Andrew Connell Sorry to hear that you are running into problems with sync. Can you confirm that you reviewed https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync and ensured that AIP is enabled?
05-15-2020 10:54 AM
@Michael Ries We are not expecting any regression in sync behavior with 81 build. Can you file OCV including all diagnostic data and IM me your email address? Edge 81 has been available for quite some time and we are now nearing rolling out of Edge 83.
06-11-2020 03:21 PM - edited 06-11-2020 03:27 PM
@akhator I cannot sync in Edge v83 with my M365 account on one PC, while it works on another. It says "We can't synchronize to your account since we need to confirm that it's you". edge://sync-internals/ says "EDGE_AUTH_ERROR: 3, 24, 4b0". Trying again over and over, deleting the profile (primary), going for a second profile, un- and reinstalling Edge - nothing helps. My M365 account uses MFA via Auth-app. It has both landline and mobile phone numbers filled in.
Teams login on both machines is fine.
Both PCs are Win 8.1 machines locally AD joined, Windows login with the same roaming AD account. Tenant was M365 Business Basic now upgraded to Business Premium. The difference is that on the erroneous PC I had signed in to Edge vSeventysomething with my local AD account while being on M365 Business Basic (not really knowing what I was doing). So I suppose there is sth wrotten deep down in the user profile. For that reason after uninstalling Edge I deleted the Edge folder in AppData but obviously that was not the cure.
What can be done?
10-01-2020 06:52 AM
10-01-2020 01:21 PM
@Brian Martin hmm, yes. I did reply to the wrong post. (i thought it was the post about standard and basic Office accounts cannot be used to sync bookmarks in Edge - a default feature of Google accounts and Chrome. Sorry. (but, nice to know you're a **bleep** about it) Good Day Sir.
11-23-2020 12:43 PM
We also have some users reporting the sync issue. For example for it looks as follows in edge://sync-internals :
Disable Reasons: Feature not supported.
Sync Client ID: Uninitialized
Invalidator Client ID: Uninitialized
Requested Toke: n/a
Has token: false
Error Type: DISABLED_BY_ADMIN
Error: Description Microsoft Information Protection service is disabled
Is there any news how to fix it? If there is a fix, is it needed to be fixed per account or per tenant?
11-30-2020 11:26 AM
In short, no fix you can do. You have to open a case with MS and they will fix. Two things of importance:
-It's a pain to get through to the right "department" to fix this, and you will have to jump through lots of "restart your router" type troubleshooting.
-You will lose your Edge profile, so make sure you back it up first.