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Jordan Paris's avatar
Jordan Paris
Brass Contributor
Aug 21, 2019
Solved

MS Edge Enterprise Account Syncing

It seems it is now enabled for me in Dev channel, but it is showing that "sync has been disabled by the administrator." This is a domain-joined PC. Is this setting looking at the "Sync your settings"...
  • John White's avatar
    John White
    Aug 22, 2019

    Jordan Paris  So it appears that the issue is that it requires AD Premium, in particular - Enterprise State Roaming. I had two tenants, one with, one without. One worked, one didn't. I lit up AD Premium on the onr that didn't and after a little while, I was able to get it going. 

Jordan Paris's avatar
Jordan Paris
Brass Contributor
Aug 22, 2019
Yep! I saw some posts mentioning that and I turned it on for myself to test and it started syncing as expected!
akhator's avatar
akhator
Icon for Microsoft rankMicrosoft
Aug 22, 2019

Jordan Paris Sync is currently available only for AAD premium accounts. We are exploring ways to improve experience for other AAD SKUs. Thanks for your feedback.

  • JayAntoney's avatar
    JayAntoney
    Copper Contributor
    Jan 14, 2020

    Hey akhator!

     

    I understand that you posted that you're exploring other ways for other AAD SKUs to be able to sync. I'm interested to know if this has got any further yet?

     

    Google Chrome enables this feature for all customers and Microsoft enables it for home accounts, so why not people who actually pay you money, no matter what SKU they have?

     

    First line workers who just have an exchange account (Office 365 E1) for example, would love this feature to be able to save passwords and have consistent experiences between computers.

     

    It would be great to see this moving forward if at all possible.

     

    Thanks in advance

    Jay 

    • bmartindcs's avatar
      bmartindcs
      Iron Contributor
      Oct 01, 2020

      Roger Buckthal You're not helpful nor was that productive. I assume you don't even understand why we're using this if you're saying stuff like that. Go troll somewhere else.

      • Johannes Goerlich's avatar
        Johannes Goerlich
        Brass Contributor
        Nov 23, 2020

        We also have some users reporting the sync issue. For example for it looks as follows in edge://sync-internals :

        Disable Reasons: Feature not supported.

        Sync Client ID: Uninitialized

        Invalidator Client ID: Uninitialized

        Username: user@cantonso.com

        Requested Toke: n/a

        Has token: false

        Error Type: DISABLED_BY_ADMIN
        Action: STOP_SYNC_FOR_DISABLED_ACCOUNT
        Error: Description Microsoft Information Protection service is disabled

         

        Is there any news how to fix it? If there is a fix, is it needed to be fixed per account or per tenant?

         

        Best regards

        Johannes

  • stevenmbriggs's avatar
    stevenmbriggs
    Copper Contributor
    Aug 23, 2019

    akhator Thank you.  Any likelihood it will be made available to those with Office 365 subscriptions?

    • b33rdy's avatar
      b33rdy
      Copper Contributor
      Sep 05, 2019

      // stevenmbriggs 

       

      I'm a little shocked this doesn't work out of the box with a standard Office 365 account.

       

      There's no way I can justify cranking up the AD Premium just for syncing services in Edge. Our users love it, and have been crying out for account sync.

       

      I've a feeling lots of them will move back to Chrome after learning they're not getting sync on their accounts.

      • stevenmbriggs's avatar
        stevenmbriggs
        Copper Contributor
        Sep 05, 2019

        b33rdy I did figure out that the sync wasn't working with the Dev Preview.  The BETA let me sign in but syncing seemed a bit wonky.  I installed BETA on a laptop and it immediately grabbed my Chrome bookmarks and settings before I could sync.  When I tried to sync with my Microsoft account, nothing really happened.  I'm going to try with a brand new laptop without any previous Chrome installations.

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