Error on the December licenses guide for Field Service contractor

[jfrobidas]

Hi,

I would like to validate the error and know and Field Service mobile is inclued or not in Field Service Contractor lisence?

https://download.microsoft.com/download/9/6/7/96706B15-1CBE-47B7-AB9E-6BC31A377BBB/Dynamics%20365%20...

One section say yes: page 16

But no on page 17:

Or you mean the mobile app is accessible for the Contractor USR but not the action?  

For offline, do we have the offline USR for the mobile app in general but not the action table?

Can you clarify please?

Thank you!

[#2]

Hello @jfrobidas 

I am reviewing the D365 LG now and I will follow up with you soon.

Thank you in advance for your patience. 

Regards,

Microsoft CSP Licensing Concierge

[#3]

Hi @jfrobidas 

I would like to validate the error and know and Field Service mobile is inclued or not in Field Service Contractor lisence?

Per pg.15 - 16 of the D365 LG, Field Service Mobile is included with the Field Service user license and the Field Service Contractor is licensed per user and includes the latest version of Field Service Mobile. 

For offline, do we have the offline USR for the mobile app in general but not the action table?

*** January 2024 UPDATE ***

The Team that updates the LG just informed that the table on pg.16 of the December 2023 LG is incorrect because Use Rights for the Field Service Mobile Application Offline sync: use" is available for the Field Service user license as well as the Field Service Contractor license:

Therefore, please note that the table on pg.16 of the January 2024 LG has been corrected:

Please accept their apologies for any inconvenience. 

Hope this clarifies  

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.

Regards,

Microsoft CSP Licensing Concierge

[#4]

@LicensingConcierge1 

So Field Service mobile URS for Contractor is inclued, Offline capabilities not.

I understand right?

Thank you!

[#5 · Accepted solution]

@jfrobidas 

Please review the update that I've made to my previous response today.

Regards,

Microsoft CSP Licensing Concierge

[#6]

Thank you!

[#7]

also know that the FSC license is currently only in VL. Not available today in CSP.

Regards,

Microsoft CSP Licensing Concierge