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Word won't open on mac

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Julie null
Occasional Contributor

Hi,

For the last couple of days, the word app on my mac won't open. It bounces after clicking in the icon and then nothing happens. I have to force the app to shut down. All the other office apps are working fine. I downloaded the latest version of Mac OS. What should I do to fix this?

 

Thanks

 

51 Replies

Hi Julie,

 

What version of Office are you using? Office 365? Office 2016? Or Office 2011 for Mac?

I upgraded mac to high sierra 10.13.5 and now Word will not open.  All other office products open.  Word just bounces and nothing happens.  

MS Office 365 on Mac.  Updated mac to high sierra 10.13.5 and word will not open.  excel and powerpoint and outlook all open.

 

HELP!!!!!!!

Hi Julie,

 

Are you trying to open a document or running word from the applications folder?

 

It would be good to test both if you have not already.

 

can you advise how you are starting Word?

 

If you are starting from shortcut on desktop ... Try moving to trash and start from app's folder.

 

Hope this helps you out, please provide as much information as you can for what you have tried. For example, how, what happened, error messages.

 

Kind regards

Mitch

I have tried all options - even clicking on word document from Finder.

 

Excell and Powerpoint work fine.

 

HELP!!!!!  I need my Word!!!!!

 

Gary

office 365.

I've tried opening word from documents, from the application folder, the dock shortcut. nothing works. As I said, I don't get any response whatsoever. No error message. 

It sounds like you need to repair the installation. This is a separate process on PCs, but on the Mac...

 

In Excel, go to Help menu and Check for Updates. This should rebuild the installation.

I have no updates and problem continues
Hi Julie,

Repairing the installation is a great idea.

Here are some instructions I found that may help.

https://www.easeus.com/mac-file-recovery/word-not-opening-on-mac.html

I am assuming you have Office 365 2016... if you have the office installer download you could try running that again to if it resolves the issue.

Regards
Mitch

No solution??? 

no updates....

 

Step 1. On the Go menu, click Utilities.
Step 2. Start the Disk Utility program.
Step 3. Choose the primary hard disk drive for your computer.
Step 4. Click the First Aid tab.
Step 5. Click Repair Disk Permissions.

# 2. Remove Word preferences
Step 1. Open Library and then Preferences folder.
Step 2. Locate a file named as com.microsoft.Word.plist. Move the file to the desktop.
Step 3. Now start Word and check whether the problem still occurs. If yes, go and restore the file to its original location and start it over.

Step 1. Open Library and then Preferences folder.
Step 2. Open the Microsoft folder and locate a file named as com.microsoft.Word.prefs.plist. Move it to the desktop.
Step 3. Now start Word and check whether the problem still occurs. If yes, go and restore the file to its original location and start it over again.

Step 1. Open Library and then Preferences folder.
Step 2. Open the Application Support folder.
Step 3. Open the Microsoft folder.
Step 4. Open the Office folder.
Step 5. Open the User Templates folder.
Step 6. Locate the file that is named Normal, and move the file to the desktop.

# 3. Try to open, repair and recover Word
Step 1. Start Word. On the File menu, click Open.
Step 2. In the Open dialog box, click to select the file that you want to open.
Step 3. Click the down arrow on the Open button and then click Open and Repair.
If the above fails move all the office apps to trash.
Login to portal.office com and download and install the software again.

Good luck I hope one of the options resolves the issue for you.

Please help. I just installed update mentioned above, and Word won't open now.

Now the microsoft portals are all down.

Hi Julie,

 

This is a persistent problem for me too. No matter what updates I make, I have trouble getting Word and Excel to open. It takes a good hour to get them running sometimes. It's been going on for half a year now, and I can't find a solution besides never buying a mac ever again. 

Fix= Before opening Any Office program:

1 Turn off wifi

2. Open Office program 

3. turn wifi back on. 

It's the only thing that's worked for me. Now my chrome is doing the same thing, nd this fix works for that as well. 

HI JULIE 

I HAVE SAME ISSUE - INCREDIBLY FRUSTRATING! HAVE YOU FOUND A SOLUTION?

RAKESH

Fix= Before opening Any Office program:

1 Turn off wifi

2. Open Office program 

3. turn wifi back on. 

It's the only thing that's worked for me. Now my chrome is doing the same thing, nd this fix works for that as well. 

Hi Rochel. My Mac is not connected to a fixed line and not the Wifi. It will be a pain to disconnect it every time I have to open an office app but will try that. Problem is that this happens intermittently. Where are the brains trust of Microsoft and Mac. There are over 2000 views of the original post

Hi Rakesh,

 

Oh my, yes I can see that would be annoying. It seems they've dropped the ball on this one.  I've had this issue for months and clearly lots of other people as well. I saw in another thread that the new update should've included a fix, but after updating, I was sadly disappointed. 

Hello

I had the same problem, what I did was the following and I was able to solve

1- Uninstall the office for mac as follows https://support.office.com/es-es/article/desinstalar-office-para-mac-eefa1199-5b58-43af-8a3d-b73dc1a...

2- Download and install the Mac OS Mojave operating system again
 
and with those two steps I was able to reopen the microsoft programs

Hi Francisco. My iMac cannot upgrade past Sierra so not compatible with Mojave :(

Hello Rakesh

if you uninstall the office with the link that I shared and reinstall Sierra to see if that works for you

Hi Rakesh and Francisco,

 

Firstly thank you so much Francisco for identifying this link!  I wanted to also supply the English version of the link as another resource: https://support.office.com/en-us/article/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8ca...

 

I wanted to let you know that this solution worked for me and I didn't even have to uninstall Sierra, just Office 365. I hope this solution works for you because I literally spent 8+hours trying to fix it.

 

Thank you, thank you, thank you so much again for your help!!

 

 

 

 

Mitch - What does it mean if you can open office apps by opening a file, but you can't open them by clicking on the app icon? I get what Julie gets when clicking app icons: bouncing icons and then they die. But when clicking on files, the associated app (i.e. Word for .doc files) does open.
UPDATE: If you try to click "File -> New from Template..." in the Office apps...they crash instantly.

So it must be a template issue because the template screen is what is supposed to load when you launch an Office app from its icon.

none of that works. 

moved everything to trash twice. properly uninstalled.  re-downloaded and re-installed. 

did the disk utility thing.  the library does not have that microsoft file com.microsoft.Word.plist. 

 

why is this happening? obviously it's a common problem.  

remember the good ole days? when it all just worked? 

sigh. 

THIS IS THE METHOD TO FIX THIS MAJOR SCREW UP!  

 https://support.office.com/en-us/article/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8ca...

follow the instructions.  then reinstall.  word launched perfectly.  let's see if it stays launched.

 

thank you!!!

Turning Wifi off before opening Word did solve the problem for me, and now I'll try to figure out what the real issue is.  Thank you!

turn off your wifi

open word

click Word tab

open "preferences"

open 'general'

deselect 'update automatic links at opening'

close word

turn on your wifi

open word 

 

That should have fixed it.  

I had this problem with powerpoint so I reinstalled 365, then every office app wouldn't open unless I opened a file. I spent hours on searching for the answer and found this worked:

I opened word with a file (opened a word document I had saved) 

Clicked on Word then preferences 

then general

then unclicked the check on show document gallery when opening word

It fixed the issue for me. 

I tried this with wifi off, but it may work either way. Hope that helps. 

Having the same issue! Turning off wi-fi is not helping. I can not open my word docs. 

It opens on all of my devices except my MacBook. I have everything on the cloud and waited for it to finish loading.  Everything seems to work except my Office 365 through MCC.  I tried running disk utility repair.  No problems there. I am using High Sierra.

word will not open on my mac whilst in the middle of updating a document

Any suggestions?

Just updated to mojave on MAC.  Now Word won't open.  Please help me.

Hi frames.

What version of office are you using?

You will need to check the the version you are using is compatible with Mojave.

Also can you please advise of the previous OS version you were using before upgrading to Mojave.

You will probably find the best solution will be to reinstall office. See previous posts in this thread for how to remove and install office.
Sorry F James, I blame it on auto correct

@Mitch Capelli 

I have a problem with the mojave download and word but it's kinda the opposite.  I installed Mojave last Thursday on my mac desktop on which I have word and excel for Mac.  A short time later I was editing a document in word and sent it to print.  It closed down.  I opened it again, it closed down.  Then I got a message referring to the 32 bit vs 64 bit issue.  I went on Microsoft and downloaded the "fix" to make my word and excel 64 bit on my mac.  Works great, however, now I cannot open and Pages documents whatsoever.  Every time I try to open a Pages document, I get the message, "The document "document name" couldn't be opened".

 

Help, what have I done??????

@SharonattheHip

Can you give the exact wording of the error.

For example "The document 'Resume.pages' could not be opened"

If the file does not have a .pages or .docx extension then Mojave is probably confused about which app it needs to use to open the file.

I have seen errors like this where the file extension has changed to .18 or similar because the file was created in an older version of pages that Apple does not support any longer.

Hope this is helpful to you




Hi Sharon

Can you give the exact wording of the error.

For example "The document 'Resume.pages' could not be opened"

If the file does not have a .pages or .docx extension then Mojave is probably confused about which app it needs to use to open the file.

I have seen errors like this where the file extension has changed to .18 or similar because the file was created in an older version of pages that Apple does not support any longer.

Hope this is helpful to you




@Gary Hart  Excel will not open after I updated it to MS Office 2016

Hi I have a brand new Macbook Pro with the MacOs Mojave 10.14.5

 

I installed a fresh Office 2019 and all aplications work except Word.

When I try to open Word the icon bounces but do not open. I tried to reinstall the Office aplication but the problem persists.

 

Word version is 16.26

 

 

 

@RGomesPT 

 

Have you had any success in this - I have also been stuck with this issue. I have have tried multiple reinstalls with no success.

@callum80  still stucked with this problem.

 

Would be some update or fix on Office to solve this?

I can't get Word to open on my Mac. @Ken Callaghan 

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