Form now wont open showing Sorry, Something went wrong

[Mathew Ketterer]

Working on a new form and now the form won't open and displays this.

[#2]

Hi Mathew,

Thanks for reporting this error. Our engineer is investigating the error.

And I will let your know the result.

Regards,

Zhongzhong

[#3]

Hi Mathew, I'm developer from Forms team, can you copy the Form and share with us the Edit link? If you cannot do it, please let us know what question types have you added to the form? This could help us identify the issue, thanks.

[#4 · Accepted solution]

Hi, Mathew,

I'm from Microsoft Forms team. Your form has been repaired. You can verify now. 

We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue. 

[#5]

Hi Frank Yan

I have a similar problem when loading the HomePage of Microsoft Forms.

 

The screen stay like that indefinitely :

Failed to load resource: the server responded with a status of 500 (Internal Server Error)

https://forms.office.com/Pages/DesignPage.aspx/GetResourceStrings

Thanks for you help.

[#6]

Hi, Philippe, 

We seldom meet issue like this. I need ask several questions for troubleshooting: 

1. At which steps you are meeting this? After sign-in with your username/password or before sign-in? 

2. How long have you met this? 

3. Does this issue happen under both company and home network? 

4. On what browser are you hitting this issue? Have you tried using other browser? 

5. Can you open my test form?  https://forms.office.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR7ZBRokEW3tFkjW9xDZool5UOVdH...

6. If you change your browser language to English, can you load successfully? 

Thanks - Frank

[#7]

1. At which steps you are meeting this? After sign-in with your username/password or before sign-in? I meet this problem before or after sign-in.

2. How long have you met this? I created a form ysterday evening. It was working well. Il could modify all the datas from the form like I wanted. I sent this form to people this morning. It was still running fine till the third our fourth answer.

3. Does this issue happen under both company and home network? Yes and it’s also failed trying whith my mobile, Ipad and PC.

4. On what browser are you hitting this issue? Have you tried using other browser? I trie to open Microsoft Forms with Microsoft Edge, Microsoft Explorer 11 and Google Chrome 63.0.3239.132 but with the same issue.

5. Can you open my test form?  https://forms.office.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR7ZBRokEW3tFkjW9xDZool5UOVdH... I’ve tried to do so but it doesn’t work. Same error : « Failed to load resource: the server responded with a status of 500 (Internal Server Error) »

6. If you change your browser language to English, can you load successfully? When I change browser language to English (american), I access my Microsoft Forms Home Page again but people who have to answer the form with the current link stil can’t load the form. If I send the new link, they can load the form again.

And finaly, if I turn back my language browser to french people can load form with both links. That’s great ! Thank you very much for your quick and efficient help ! Do you know the reason of this issue and if it may appear again ?

[#8]

Hello,

I am experiencing the same issue, I keep getting an error message and not able to see my form.

---

@Kai Zhang wrote:
Hi Mathew, I'm developer from Forms team, can you copy the Form and share with us the Edit link? If you cannot do it, please let us know what question types have you added to the form? This could help us identify the issue, thanks.

---

[#9]

Hi Zael, could you please make a similiar snapshot as Mathew's, so that we can help investigate it? Thanks. The url of the form is also helpful.

[#10]

Hi, Philippe, glad to see it working now. We've found an issue that impacted all users with French as browser language. The issue was already mitigated. 

[#11]

3tKnpg-UePPbQYsxFGkKXRCMqlOE5UMktRVjAzMUUxVzNEWjVPVzVFQkM2NlZTTC4u

[#12]

Hi Zael,

I'm from Microsoft Forms team. Your form has been repaired. You can verify now.  

The root cause this maintained by @Frank Yan. We will fix issue very soon.

Regards,

Abe

[#13]

Hi Abe,

I am encountering the same problem when I try to access to my forms (2). I cannot see any of forms I have created neither users can open the forms (endless loading and then message Sorry, something went wrong). Could you fix it for me too?

Regards,

Danny

[#14]

Hi, 

I also have a form that will not open.  If someone can help, I would appreciate it!

I have been using it for several weeks and today it will not open. I'm afraid I have lost all the responses.

Do you have any suggestions?

Thanks

[#15]

Wendy, sorry for the inconvenience. Forms had a service incident about 3 hours ago. It has been mitigated now. I have checked your error and it appeared to be the same issue. You can verify on your form. 

The service issue was related to the increased usage of Forms. as we recently increased the response limit per form. We will have postmortem on the incident. 

Thanks - Frank

[#16]

Sorry for the inconvenience. Forms had a service incident about 3 hours ago. It has been mitigated now. You can verify on your form. 

The service issue was related to the increased usage of Forms. as we recently increased the response limit per form. We will have postmortem on the incident. 

[#17]

Is there something that needs to be done after the fix? I'm having issues viewing my forms to edit and view my results. Please advise.

[#18]

Correction to my previous statement: the service incident hasn't been fully mitigated. Users will still see issues in submitting response or opening form. We are working on this right now. I will post a message once we confirm the mitigation. 

[#19]

Hi, I'm experiencing the same issue on my end as well since 3 hours ago, with error :

Session id: 4cbe292d-1650-471e-b479-d11fbb436de4

[#20]

Thanks for the correction Frank!

[#21]

Forms team is working on it. This incident takes longer time than expected to mitigate than other average cases, so the issue will probably still last for couple more hours. Sorry for the inconvenience and please plan accordingly. 

[#22]

Hello there
I am having several problems with Forms
1. It’s not letting me go on my Forms
2. My students are unable to submit response. They are getting error 1003.
Could anyone look st this form and let me know what I can do. It was working till yesterday evening and have lots of responses already but I can’t view or change settings anymore today.
Here is the link to the form. https://forms.office.com/Pages/ResponsePage.aspx?id=MEu3vWiVVki9vwZ1l3j8vI2u5QcYpMNBhEkvnVRevVJUNE Y1VDdBWlczTDRYQkJIRzBYWDUwVTQ5US4u

[#23]

Thank you Frank, 

Noted on that 

Thanks 

[#24]

Hi, I got the same issue in forms.

Can you please fix this, Thanks in advance.

[#25]

This exact issue is happening with some of the us students right now in class

[#26]

Same here.

[#27]

Hi Zangh,

here I have the same issue:

it's appened during editing this form:

https://forms.office.com/Pages/ResponsePage.aspx?id=W-M82SVJYki6LDYCYLHT5HG-zBscym1Avh723SgUbxNUOTM3...

, I was creating a link to share with collegue.

thanks for your help in advance.

Simeone

[#28]

Same here - hopefully this can be remedied as per previous issues?

[#29]

yes me too

[#30]

Any progress on fixing this problem?

[#31]

Dear forms team,

I'm having the same issue for my form. I hope you can repair this one as well?

https://forms.office.com/Pages/DesignPage.aspx?auth_pvr=OrgId&auth_upn=6075@cygnific.com&origin=shel...

[#32]

Experiencing the same issue, any update?

[#33]

I am receiving the same issue. Please have a look at it. 

Yesterday the form worked perfect but today I am not able to access my account and other users cannot access the form.

"Microsoft Forms

Das hat leider nicht geklappt.

Versuchen Sie es bitte noch mal. Fehlercode: 631."

Microsoft Forms

Sitzungs-ID: 962d1845-ef86-4b9d-b165-959bf5c46585, Korrelations-ID: 25267d05-15f0-4cf4-a327-2d5ce812daa0

[#34]

Apologize for the service reliability issue . Microsoft Forms team is actively working on investigating this and in the process to identify a proper mitigation plan. We have created a discussion thread (Microsoft Forms - "Something went wrong" Error) to keep you updated. Thank you for your patience as we work to restore the Microsoft Forms service. It's our top priority to get this issue addressed as quickly as possible.

[#35]

Apologize for the service reliability issue . Microsoft Forms team is actively working on investigating this and in the process to identify a proper mitigation plan. We have created a discussion thread (Microsoft Forms - "Something went wrong" Error) to keep you updated. Thank you for your patience as we work to restore the Microsoft Forms service. It's our top priority to get this issue addressed as quickly as possible.

[#36]

We would like to provide a quick update: we've identified the cause of this issue and have restored the service for the majority of Forms users. We will provide a further update once the service is fully back to normal. Thank you for your patience. Your Microsoft Forms Team

[#37]

To everyone inside the thread: 

The incident was just mitigated. You can go ahead to verify with your form. We apologize for the inconvenience to your work and will conduct a postmortem afterwards. If you still have remaining issue, please let us know by posting to the thread. 

Thanks - Frank

[#38]

Hello, We have the same problem. Error Code 631. Users will not be able to get queries open.

[#39]

Thanks so much for the quick response Frank!  It's working now.

[#40]

Thanks it's working now :)

[#41]

Sanna, are you still meeting the issue? Our telemetry shows there is no error now. You can verify on your side. 

[#42]

We've fully restored the service for all Forms users and will close this discussion. Summary of impact: Between 00:50 GMT and 11:15 GMT, a significant number of users encountered "Something went wrong" errors. Root cause: Architectural change to switch Forms' connection to SQL Azure. Mitigation: Engineers checked in a fix to revert the code change and flushed impacted caches. Next steps: Engineers will continue to investigate and prevent future occurrences. Thank you for your understanding and participating in this discussion. Your Microsoft Forms

[#43]

We are experiencing the same error on three of our forms, across three accounts, at three different locations.

[#44]

we have experienced the problem with the error code 631, with an important form we needed our insurance companies to fill out. We need your help and steps that we must follow to resolve the issue.

[#45]

I am having the same issue as of this morning. Everything was fine yesterday and no changes have been made to the form. Please advise if this is still being worked on. Thanks

[#46]

Hello - we have received the same issue today. I have raised a Premier Support ticket. Is this a widespread issue affecting all users? 

[#47]

Hi, I have over 100 forms I've been working on and when I now go to retrieve the responses, I get this message "Sorry, something went wrong." 

Does this mean I lost the responses I was never able to attain?

Is there a limit to the number of forms I can create?

[#48]

I have the same problem:-(

[#49]

Olivia, can you email me an error screenshot with session id (xfyan@microsoft.com) or just give me the link to the form? The responses won't be lost. The limit of forms is 200, at which you can't create new form unless deleting existing forms.

[#50]

Hi Forms Team,

Some of the users are facing issue with form, I am also new to forms and getting Sorry, something went wrong.

https://forms.office.com/Pages/DesignPage.aspx#FormId=TrF2RTAcCUWO1p-9Z1bv76-ERWIh1cBBmKybgYc_V69URV...

Is there anything wrong in the form or is it a permission issue?

Please help to resolve the issue.