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Mathew Ketterer's avatar
Mathew Ketterer
Copper Contributor
Jan 10, 2018
Solved

Form now wont open showing Sorry, Something went wrong

Working on a new form and now the form won't open and displays this.
microsoft forms
  • Frank Yan's avatar
    Frank Yan
    Jan 11, 2018

    Hi, Mathew,

    I'm from Microsoft Forms team. Your form has been repaired. You can verify now. 

     

    We have found the root cause of this issue. We recently added a new question type Likert. If an user adds it, then deletes it quickly (like in 3 seconds), there is a small chance that the form would run into an issue. 

chelbel's avatar
chelbel
Copper Contributor
Feb 03, 2020

Hello MS team,

I have exactly the same issue. There error details are as follows:

Session ID: be97937d-12dc-4a82-97e9-7ccb94830ac3,

Correlation ID: 1c8312af-96a4-480b-b18e-f6a4444d49c6

I would be grateful if you could resolve this.

Many thanks

wktech's avatar
wktech
Copper Contributor
Feb 03, 2020

chelbel 

MS Team fixed mine. They said that my https://lists.office.com was disabled on my apps. 

 

From the log, it seems a dependent service (CollabDBService) was disabled in your tenant, so Forms cannot be used. To resolve this, please ask your Admin to follow following steps:

  1. Login to azure portal (https://portal.azure.com/).
  2. Click "Azure active directory".
  3. Click "Enterprise Applications", input "CollabDBService"
  4. Click “CollabDBService” that is displayed in the result list.
  5. Click "Properties" under “MANAGE”.
  6. Set the option Enabled for users to sign-in to Yes. Then Save.

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