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- Pearl-Angeles
Community Manager
Thanks for joining Office Hours today. We'll be back next month! Go to https://aka.ms/Windows/OfficeHours for future dates.
We had a large number of computers lose their volume license activation code after they updated to 24H2. Sent inquiry to support but received no response.
- Pearl-Angeles
Please reach out to your reseller or CSAM for support.
Hello - we have some computers which were previous Insider Preview but got updated to 24H2 automatically last year. However, after receiving 1 or 2 months of normal Windows Updates for 24H2, these machines could not receive updates anymore as they constantly error out. We tried to reset the Windows Update settings and the download repository but there's no improvement. Some of these computers would download the "repair version" of 24H2 from Windows Update and then these computers could be healed. How can we force all these computers to receive the "repair version" from Windows Update in order to cure them? Thank you.
- EricMoe
Microsoft
Hi bigmanjohn , it sounds like these devices are experiencing some sort of component corruption in their update stack. When this occurs, generally attempting to repair from WU does not fix the corruption, which it sounds like the state you are in. In this situation there are two options available, both will interrupt the end user: (1) Using Windows 11 24H2 media, run an In-Place Upgrade (IPU) of 24H2 to 24H2. This will generally fix your component corruption. (2) Rebuild the device(s) with Win 11 24H2 media. Option 2 should always work but is more impactful.
Is there a way to collect user and reports stats on specific Teams and Channels for all time (not just the 90 day limit in Teams itself)?
- EricMoe
Hi rmonks, your question will be best answered by our friends in the Teams community. Microsoft Teams | Microsoft Community Hub should take you there, and they have the ability to search and post questions there.
Any update on whether the Expedited Update feature will ever be fixed?
Just to get everyone up to speed: I opened a support case back in September 2024 after I had attempted to use the feature to expedite the 2024-08 update and it caused all my workstations to enter a state where the updates were being repeatedly installed and rolled back until the machine was manually rebooted.
After eight months of working with Microsoft Support, I was told the issue was fixed and the case was closed. However, the feature is still broken.
I thought I made a breakthrough last month when I discovered some information buried in the documentation advising that the Automatic update behavior setting in the update ring setting is recommended to be set to Reset to default, but I'm still seeing the same issue after having made that change to the update ring applied to my test group.
- Pearl-Angeles
We're checking internally on this and will get back to you as soon as we can!
Currently we're migrating the last of our fleet of devices to Windows 11
However the WUfB workbook report reveals that quite a number of devices are still targeted to Windows 10 1809We no longer have any active GPO's influencing this and our Intune update policies only target Windows 11 23H2 and further
After investigating a number of these devices, we can't seem to figure out how WUfB workbook is getting that info, is there any additional information you can provide how that workbook collects the info and what it checks?
- EricMoe
Hi Jeroen_Brm, that is quite odd indeed, as the Feature Update Deployment policies only allow you to select as far back as Windows 10, version 22H2, so whatever is targeting Windows 10 1809 (!) to your devices should not be coming from WUfB. However, do you happen to have an Update CSP policy (Update Policy CSP | Microsoft Learn.) in Intune that has set the ProductVersion to Win10 and a Release of 1809? If you are unable to find anything, and this is holding those devices from getting to Win 11, I'd suggest opening a support case so our support engineers can help diagnose further.
- Pearl-Angeles
Welcome to Windows Office Hours. We're here, ready to help with your questions. Post here in the Comments and thanks for the early questions!
Hi there, this year we start seeing recurrent issues with Windows Hello for Business PINs stop working after BIOS updates (Dell laptops). We have never seen such issues happening before. Is this a known issue? What could be the reason and what would be the best way to prevent that? (Windows 11, 23H2 and 24H2)
- EricMoe
Hi Petr_Falc - I would strongly recommend opening a support case with Dell on this issue. The Hello credentials are securely stored in the local TPM and if the TPM gets cleared, you will lose the ability to log in with WHfB.
Hi, is there a way with Intune RBAC to only delegate the rights to see specific reports or set of reports? Like only grant access to Windows Update reports.
thks in advance,Hi, is there a way that the mdm report that is generated
Collect MDM logs | Microsoft Learn
shows settings either in alphabetical order or by settings category (updates,knobs,Defender,etc) and/or have a csv export.
this would make it easier to search/validate what is applied
thks- Jason_Sandys
Hi lalanc01. This report is actually being reviewed and update internally (although I can't tell you when those changes will actually hit the OS). Some of my feedback to the team responsible included exactly what you listed here. I can't guarantee it will actually be acted upon, but the feedback has been submitted.
