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Windows IT Pro Blog
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IT pros: join us every month for Windows Office Hours!

Heather_Poulsen's avatar
Heather_Poulsen
Icon for Community Manager rankCommunity Manager
Feb 15, 2023

To support your efforts to deliver and deploy updates to the Windows devices being used by remote, onsite, and hybrid workers across your organization, and manage those devices effectively, we are continuing our series of monthly "office hours" for IT professionals here on Tech Community.

Next event - Windows Office Hours: November 19, 2026


How do Office Hours work?

We will have a broad group of product experts, servicing experts, and engineers representing Windows, Microsoft Intune, Configuration Manager, Windows 365, Windows Autopilot, security, and more.

Office Hours take place in the comments on the Tech Community. There is no video or live meeting component. Simply visit the event page and leave your questions in the Comments section. That's it!

Have an issue or question you'd prefer not to discuss publicly?
No problem. During Office Hours, select the name of the person you'd like to speak with, then select Message in the top-right corner of their profile to send a direct message.

Screenshot of the ‘Message’ icon

Can't attend at the designated time?
Again, no problem. Post your questions in advance. We'll make sure we review them during office hours.

How do I participate?

Office Hours are text-based only; there is no audio or virtual meeting component.

Example of a question and answer provided during a previous Office Hours event

To post a question, you simply need to be a member of the Tech Community. If you haven't already signed up, click Sign In in the top right corner of this site to join today.

Then, in advance of the next Office Hours session:

  1. Visit the event page.
  2. Select Attend.
  3. Scroll down to the Comments section and post away! You can even post questions early for the next event so we can dive right in at the top of the hour!

Where can I find out about the next office hours event?

We continue to host Windows Office Hours every third Thursday. Bookmark this post for the latest dates. 

Upcoming dates:

We look forward to answering your questions!

Updated Oct 15, 2026
Version 61.0
device management
servicing and updates
tips and tricks

23 Comments

  • Swartz99's avatar
    Swartz99
    Tin Contributor
    Jul 16, 2026

    Hello,

    During a previous Secure Boot Office Hours session, I was told that the Secure Boot DBX update rollout was targeting only devices with a High Confidence readiness state.

    However, what we're observing in our environment doesn't seem to align with that guidance. We have more than 14,000 devices that have already received the update, and approximately 49% of those devices were not in a High Confidence state at the time. Many were categorized as:

    • Under Observation - More Data Needed
    • No Data Observed - Action Required
    • Temporarily Paused

    Given the volume of devices involved, this does not appear to be a small anomaly.

    Could you help explain:

    1. Is the DBX/Secure Boot update currently being offered to readiness states other than High Confidence?
    2. Does Windows Update use additional confidence or telemetry signals that are not exposed in the public readiness reporting?
    3. Is there documentation that explains how devices in states such as "Under Observation," "No Data Observed," or "Temporarily Paused" can still receive the update?

    The only extra steps we took where making sure a correct BIOS Version is being deployed to the best of our ability and we set the RegKey “AvailableUpdates” to 0x5944 on all devices that did not have updated certs.

    • Dom_Cote's avatar
      Dom_Cote
      Iron Contributor
      Jul 16, 2026

      +1 We have a few customers still using Surface Pro X with SQ2 (Arm64), they are stuck on the same status. All other devices have meanwhile successfully updated.

  • RVL's avatar
    RVL
    Copper Contributor
    Oct 13, 2025

    Hi, since June 2025 we experience Windows Hello PIN setup issues with error 0x80090010 on devices joined to Microsoft Entra ID domains after installing Windows updates released on or after KB5060842.
    Users assigned to the policy before were able to complete the setup and actually use WHFB.
    (As suggested) We tried creating a new policy with only devices assigned instead of users. No luck.
    KB5065789 is supposed to fix this issue but this update is not installed or available in the optional updates.

    Is there a fix available for devices with Win11 version 24H2 ?

    • Dom_Cote's avatar
      Dom_Cote
      Iron Contributor
      Sep 17, 2026

      Try again – literally. We see Windows Hello enrollment during initial deployment failing occasionally. Retrying it usually works.

  • New_Guy_'s avatar
    New_Guy_
    Copper Contributor
    Sep 12, 2025

    What about Windows Server updates/patching? Do you have a webinar for that as well or this is for Servers too? Heather_Poulsen​ 
    Thank you!

  • JPZ's avatar
    JPZ
    Copper Contributor
    Jul 16, 2025

    Have been using Copilot (subscription and free) and have noticed a few things. Your competitors have excellent grammar detection, duplicate words detection/cleanup (especially as is often found in a teams transcripts). Copilot can't clean it up. For those whose job it is to translate such info, the ability to do this in copilot would be a winner. Also to improve some of the copilot logic (examples) how does a customer submit a request to Microsoft to have these incorporated into your LLM.

    • Dom_Cote's avatar
      Dom_Cote
      Iron Contributor
      Sep 17, 2026

      Copilot is just ChatGPT 5.6 under the hood. I don't think MS can do anything about that.

  • Ads_May29's avatar
    Ads_May29
    Copper Contributor
    Jun 22, 2025

    Hi. When we deployed the June 2025 CU update KB5060999 on some workstations, it experienced issues such as USB not recognized, camera not working, etc. Do we have an OOB release to fix that issue for Windows 11 23H2?

  • VanakenJ's avatar
    VanakenJ
    Brass Contributor
    Feb 17, 2025

    Question concerning management of Edge browser: 'Edge Management Service' is modern/cloud way to configure but lacks reporting and diag tools, while Intune Settings Catalog has reporting but may lack settings for CoPilot and other new features.

    In a hybrid joined or Entra-ID joined scenario, what is the Best Practice for configuring Microsoft Edge ?

  • Zainul0101's avatar
    Zainul0101
    Brass Contributor
    Dec 16, 2024

    Thank you for organizing these sessions. Looking forward to the December 19th event and gaining insights on managing Windows devices effectively!

  • itwaman's avatar
    itwaman
    Copper Contributor
    Nov 06, 2024

    The "Add to calendar" link doesn't work, at least for November and December sessions

  • Ronan_Fahy's avatar
    Ronan_Fahy
    Brass Contributor
    Aug 19, 2024

    I know it's only a screenshot but I'm finding the increasing Microsoft tendency to say things like "modern management" and "legacy group policies" and similar things like that increasingly annoying. Trying to trick people into going pure cloud, when there are so many reasons why someone wouldn't, does not mean something else is not "modern".

  • Nagur's avatar
    Nagur
    Copper Contributor
    Aug 14, 2024

    Thank you for the great initiative, but unfortunately none of the calls are scheduled in our time zone ( AEST). Please see if there is any possibility to include us from this part of the world.

     

    Upcoming dates: