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Windows Office Hours: September 18, 2025

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Thursday, Sep 18, 2025, 08:00 AM PDT
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Get answers to your questions about adopting Windows 11 and managing Windows devices across your organization. Find out how to proactively implement and monitor Zero Trust practices. Get tips on keeping devices up to date. Learn how to move forward with cloud-native workloads, even if you have on-premises or hybrid needs.

Windows Office Hours is our continuing series of live Q&A for IT professionals here on Tech Community.

How does it work?

We will have a broad group of product experts, servicing experts, and engineers representing Windows, Microsoft Intune, Configuration Manager, Windows 365, Windows Autopilot, security, public sector, FastTrack, and more. They will be standing by here -- in chat -- to provide guidance, discuss strategies and tactics, and, of course, answer any specific questions you may have.

Post your questions in the Comments early and throughout the one-hour event.

Note: This is a chat-based event. There is no video or live meeting component. Questions and answers will appear in the Comments section below.

Heather_Poulsen
Updated Jun 23, 2025

29 Comments

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  • lalanc01's avatar
    lalanc01
    Iron Contributor

    Hi, is there a reason why the csp doc for the servicing channel 
    Update Policy CSP | Microsoft Learn
    descriptions for the different values is still showing the old servicing names 
    Windows Insider build - Fast
    Windows Insider build - Slow

    instead of the dev/canary

    thks

    • EricMoe's avatar
      EricMoe
      Icon for Microsoft rankMicrosoft

      This looks like a case of the docs not keeping up with new terminology. I'll see if I can find a docs page owner who can get this updated appropriately.

  • lalanc01's avatar
    lalanc01
    Iron Contributor

    Hi, what could explain that changing something as simple as the 'Servicing channel' took more than 2 days to apply on my device?

    The MDM report was showing that it was at the new setting, but it was still on the old servicing channel until it finally changed after two days to the Dev channel.

    thks in advance

  • nlmitchell's avatar
    nlmitchell
    Iron Contributor

    The release of Windows 11 25H2 was delayed for the 'Windows Insider - Release Preview' Servicing Channel. We usually see OS releases around May/June each year - 25H2 only came through a couple of weeks ago on that particular channel.
    With this in mind, will the release of 25H2 to the 'General Availability' Servicing Channel also be delayed? This usually comes through around November time each year.

    Just getting an idea on timelines for when we'll need to go through our usual ringed approach for end user testing, apps etc etc

    • Jason_Sandys's avatar
      Jason_Sandys
      Icon for Microsoft rankMicrosoft

      Hi nlmitchell​, The release dates of Insider Preview are not directly related to the release or GA of full production builds. Both are driven by many different factors. We've not published the dates for 25H2 GA (yet) but it is on track per our own, internal, and undisclosed schedule. 

  • HeyHey16K's avatar
    HeyHey16K
    Iron Contributor

    As Intune does not natively supportive W11 Multi-App kiosks, will free extended support be offered for the W10 Multi-App ones we're currently running when W10 goes EOL mid-Oct?

    • Joe_Lurie's avatar
      Joe_Lurie
      Icon for Microsoft rankMicrosoft

      HeyHey16K​ For clarity, ESU is not extended support, but extended security updates. Intune does support Windows 11 multi-app kiosk, but it requires an XML to configure, not the Intune admin center. That all said, to answer your question, Windows 10 will still be EOS on October 14, 2025, so make sure you either get some ESU to cover those, or get them upgraded to Windows 11.

  • HeyHey16K's avatar
    HeyHey16K
    Iron Contributor

    If you have a mix of W11 computers (23H2, 24H2 and 25H2) in a group assigned to a Windows Update policy with hotpatching enabled, does it cause any issues? Hoping it's clever enough to only hotpatch the 24H2+ computers?

  • nlmitchell's avatar
    nlmitchell
    Iron Contributor

    Autopilot question - I wonder if you could give more detail around the status of being able to apply Quality Updates during OOBE.

    We saw the toggle appear in the ESP config and done some initial testing. There was a new "Checking for Windows Updates" screen that appeared during the User config part of OOBE/AP, but it didn't apply anything. Once landed in Windows, there were a bunch of Updates available to download/install within Windows Update Settings, so it had done some sort of check as the WUfB policies hadn't kicked in from Intune yet and taken over, but didn't install anything.

    Further reading suggests that this configuration part of Autopilot has now been paused?? Having devices fully up to date before they hit the Windows desktop is a no brainer, even if it does slow down the user provisioning process. Once it's back up and running, are there plans to be able to built this process into the device provisioning/pre-provisioning stages? Having it fully updated before it even sees a user would be the icing on the cake.

    Also, is it this registry setting that it's trying to set to allow updates to apply during OOBE?

    HKLM\SOFTWARE\Microsoft\Windows\Autopilot\EnrollmentStatusTracking\Device\Setup\Policy\InstallQualityUpdates - with a DWORD value of 1

    Thanks

    • Joe_Lurie's avatar
      Joe_Lurie
      Icon for Microsoft rankMicrosoft

      nlmitchell​ Updates coming to the device is a Windows feature, not Intune. This should happen regardless of how the device is provisioned. What we added to Intune ESP is the ability to control that, in case the admin does NOT want the updates to install. However, Windows has paused this due to some concerns. The toggle still exists in ESP.

      We recommend setting this in ESP today so that when the feature is enabled in Windows, the setting in ESP will work.

Date and Time
Sep 18, 20258:00 AM - 9:00 AM PDT