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- Does this work on MMD devices as well? for admin rights?
- Matt_Call
Microsoft
Microsoft Managed Devices have a rich set of capabilities included with the MMD service - Please reach out to your MMD contact to make sure you're using the right solution for your organization.
- What about an included system shell? We have had cases were someone removes a device from the domain and the local admin is busted. A remote tool with a system shell allows us to fix this quickly like Dameware remote anywhere.
If we could just license admins for remote help we could probably accept the extra cost. No way we can license EVERY user just to help a small percentage who need help. After all, frontline workers are always licensed at lower levels, e.g., F3.
Same here. It is waaaaaaaaaaaaaaaaaaaaaaaaaaay to expensive for our needs. It should be so that the helper needs a license instead of the one being helped.... Or the one being helped has a way cheaper license to opt-in.
- We're at that same decision point. Really wanting to get rid of our existing solution and go with Remote Help. But to require an add-on license for every user, that's a bit much. Remote sessions are not a constant need per user for an average IT shop, so a pee user add-on license (of any cost) is prohibitive.
- i agree i thought it was a free new way to support our end user
- Any cost for Remote help?
- Yes, the price that was announced in April was $3.50 USD per user per month.
- https://learn.microsoft.com/en-us/mem/intune/remote-actions/remote-help#:~:text=Remote%20help%20add%2Don%20license%20for%20all%20IT%20support%20workers%20(helpers)%20and%20users%20(sharers)%20(https%3A//aka.ms/PremiumAddOnsDocs) https://learn.microsoft.com/en-gb/mem/intune/fundamentals/premium-add-ons#how-to-start-a-trial-through-the-microsoft-365-admin-center
- Remote Help is it the same has quick assist?
- No, see my answer below on the differences.
- Dave RandallNo, Remote Help is specifically designed for enterprise use. More details here: https://learn.microsoft.com/en-us/mem/intune/remote-actions/remote-help
- Is there any plans for file transfer using remote help?
- Great feedback! This is an item we've heard from other customers. We are taking the feedback into consideration.
- Joe_LurieLance just talked about this as a roadmap item.
- Will EPM and Remote Support be included with M365 E3 or F1?
- They will not.
- I agree with many here that Microsoft should just include this with the Intune licensing. Every feature here is useful to all tenants and was asked for on the user voice site for years.
- Does EPM and Remote Help work together so my help desk has the controlled JIT elevation of EPM when in a Remote Help session? Or do they still need a privileged account in local admin?
- Matt_CallAt launch, you'll be able to execute the 'Support Approved' workflow of EPM while helping an end user with Remote help. While these two will not be directly integrated at first, we are excited to build in integrations in the future that make approvals easy to complete when a remote help session is already in flight. Thanks for the interest and stay tuned.
- Does the Remote Support require 3rd party remote application like TeamViewer or other licensing or is it strictly Microsoft Remote control tool? what is the cost?
- Joe_LurieThe Remote help solution that Lance is talking about does not require TeamViewer, it's native in Intune. You can purchase Remote help licenses, or sign-up for a Trial, in the Tenant Administration > Premium Add-ons in the Intune admin center.
