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If we could just license admins for remote help we could probably accept the extra cost. No way we can license EVERY user just to help a small percentage who need help. After all, frontline workers are always licensed at lower levels, e.g., F3.
Same here. It is waaaaaaaaaaaaaaaaaaaaaaaaaaay to expensive for our needs. It should be so that the helper needs a license instead of the one being helped.... Or the one being helped has a way cheaper license to opt-in.
- We're at that same decision point. Really wanting to get rid of our existing solution and go with Remote Help. But to require an add-on license for every user, that's a bit much. Remote sessions are not a constant need per user for an average IT shop, so a pee user add-on license (of any cost) is prohibitive.
- i agree i thought it was a free new way to support our end user
