Event details

Tune in to explore resale enabled offers through Microsoft Marketplace. This recently announced capability enables software companies to expand into new markets globally, at scale, and without additional operational overhead. Dive deep into the workflow and requirements for these deals. Learn about reporting and best practices from those that are already selling globally with resale enabled offers.

 

Walk away from this informative office hours with an understanding of:

  • The resale enabled offer workflow, including the Microsoft Marketplace agreement that must be in place between the software company and the channel partner
  • Software company and channel partner requirements for selling resale enabled offers
  • Reporting and managing a resale enabled offer business

This office hours will prioritize channel partner questions so post your questions in advance! Simply scroll to the bottom of this page and select Comment. We'll do our best to address as many questions as possible during the Q&A portion at the end of the event.

 

How do I participate?

Select Add to calendar to save the date, then click the Attend button to save your spot, receive event reminders, and participate in the Q&A.* If you can’t make the live event, don’t worry. You can post questions in advance and catch up on the answers and insights later in the week.

 

This session will be recorded and available on demand immediately after airing. It will feature AI-generated captions during the live broadcast. Human-generated captions and a recap of the Q&A will be available by the end of the week.  

 

* Don’t see the Attend button? Sign in to your Marketplace Tech Community account or register for the Tech Community and join the conversation! 

j_weller_nv
Updated Dec 12, 2025
events
marketplace
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16 Comments

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  • Caleigh's avatar
    Caleigh
    Copper Contributor
    Dec 18, 2025

    The Partner Masters is training SDCs as well as channel partners how to operate this model! We can help! :) 

  • HaydeeRodriguez's avatar
    HaydeeRodriguez
    Occasional Reader
    Dec 18, 2025

    Do you have a list of direct contacts for the top 25 vendors? For example: who could we reach out to directly at Rubrik or Proofpoint for about an Azure Marketplace offer? Would love for a direct contact so we can skip going through a CAM. 

    • Jessie_Vidal's avatar
      Jessie_Vidal
      Icon for Microsoft rankMicrosoft
      Dec 18, 2025

      Hi Haydee,

      At that this time, we do not have a compiled list. Our process requires everyone to go through their respective CAM. 

  • Caleigh's avatar
    Caleigh
    Copper Contributor
    Dec 18, 2025

    Are there any reports available for Private Offers status? Specifically for Private Offers that have not yet been accepted by the customer or offers that are still in subscription pending status?

    • RollandSwing's avatar
      RollandSwing
      Icon for Microsoft rankMicrosoft
      Dec 18, 2025

      Yes, Partner Center provides reporting capabilities for private offers, including visibility into their status. Here’s what’s available:

      • Marketplace Insights Dashboards:
        • Navigate to Partner Center → Insights → Marketplace Insights.
        • Use the Orders dashboard to view private offers and their current status.
        • Filter by Offer Type = Private Offer and check the Status column for:
          • Pending Acceptance – Customer has not yet accepted the offer.
          • Pending Fulfillment – Customer accepted but SaaS subscription activation/configuration is incomplete.
      • Revenue Dashboard:
        • Shows billed sales and transaction details.
        • Apply the Private Offer filter to isolate these deals.
        • Includes fields like Purchase Status and Multiparty flag for MPO deals.
      • Downloads Hub:
        • Export detailed reports for reconciliation.
        • Key fields include:
          • PurchaseRecordID (unique transaction ID)
          • Status (Accepted, Pending Acceptance, Pending Fulfillment)
          • Customer Adjustment (for MPO pricing visibility) 

      For SaaS offers, “Pending Fulfillment” means:

      • Customer accepted the offer but has not completed SaaS configuration.
      • ISV must activate the subscription before billing starts.
      • Caleigh's avatar
        Caleigh
        Copper Contributor
        Dec 18, 2025

        The orders dashboard does not show private offers that are in pending fulfillment or pending acceptance. In my testing, I cannot locate any report within insights that shows private offers in these statuses.

    • Jessie_Vidal's avatar
      Jessie_Vidal
      Icon for Microsoft rankMicrosoft
      Dec 18, 2025

      1. Sign in to Partner Center
      Go to partner.microsoft.com/dashboard/home

      2. Navigate to InsightsOn the Home page, select the Insights tile.In the left navigation menu, click Marketplace Insights.

      3. Choose Your DashboardYou’ll see dashboards for Revenue, Orders, Usage, and Customers.To track multiparty private offers (MPO) or resale enabled offers, use filters like:Offer Type → Private OffersMultiparty → YesResale Partner → Yes (for resale enabled offers)

      4. Download ReportsUse the Download data option at the top of the page for CSV exports.For detailed fields (e.g., Customer Adjusted Price, Partner Info), check the Revenue Details table.

    • ErinFiger's avatar
      ErinFiger
      Copper Contributor
      Dec 18, 2025

      You will need to have Insights User Role assigned to you.  Then you will see an Insights workspace on your homepage.  In the left navigation you will see Commercial Marketplace.  If you scroll all the way down you will see Downloads Hub this will provide you the ability to create reports and download the data out of Partner Center.

  • Caleigh's avatar
    Caleigh
    Copper Contributor
    Dec 18, 2025

    Will SDCs be able to see the price that the customer pays for the product?

    • RollandSwing's avatar
      RollandSwing
      Icon for Microsoft rankMicrosoft
      Dec 18, 2025

      Hi Caleigh - I'm with the Channel Ready team. Thanks for your question.

      No, SDCs do not see the final customer price for resale enabled offers (REO). 

  • AprilBoe's avatar
    AprilBoe
    Occasional Reader
    Dec 18, 2025

    Can Microsoft expand on how to best determine CSP limitations for Azure Marketplace? Having issues with customers experiencing error messaged when going to purchase direct and then the licensing not being avail for CSP resale. Any Microsoft best practices 

    • RollandSwing's avatar
      RollandSwing
      Icon for Microsoft rankMicrosoft
      Dec 18, 2025

      Hi April - CSP private offers and Azure Marketplace private offers operate under different contract models:

        • CSP transactions occur under CSP agreements and do NOT decrement MACC (Microsoft Azure Consumption Commitment).
        • Marketplace transactions (including Customer Private Offers and Multiparty Private Offers) occur under EA/MCA/PAYG agreements and do decrement MACC for eligible apps. 
      •  
      • If a customer is on CSP and tries to buy direct from Marketplace, they will hit errors because Marketplace requires EA/MCA/PAYG billing accounts. CSP customers cannot transact Marketplace offers unless they switch to an eligible agreement.