Forum Discussion
Word freezes or crashes when pressing the G key in the file search
When pressing the letter G in the file search on Word, it either just freezes and doesn't respond or crashes immediately. Regardless of whether Word is in Safe Mode or not. It also pops up a "Word co...
What is the exact error message?
You've tried safe mode to no avail?
If the error message includes an option to Repair Now and that didn't work, we never hear about it here when it does work.
After assuring that your license is linked to your Microsoft account, run an Online Repair.
- Sign into your account: https://account.microsoft.com/account
- Repair an Office Application: https://support.office.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
If you cannot find that your license is connected to your account, please write back in a comment.
Hi Charles. I just did an Online Repair and that has still not helped. PowerPoint and Excel, as I said earlier, are fine. But Word is still crashing immediately or freezing/not responding for the same reason.
I've attached 2 screenshots. In Safe Mode, it doesn't respond before eventually crashing. Outside of Safe Mode (normally), it just crashes the app immediately.