Forum Discussion
Set up a Microsoft Teams auto attendant
I want to make an Auto atendet in Microsoft Teams, but I can not use a number of my company that belongs to the range of DID, only lets me use a number of microsoft, how can I solve it?
Ok so you need to analyze which option to choose to use Teams Telephony
see this
https://learn.microsoft.com/en-us/microsoftteams/what-is-phone-system-in-office-365
and this https://learn.microsoft.com/en-us/microsoftteams/phone-number-calling-plans/transfer-phone-numbers-to-teams
see this
https://learn.microsoft.com/en-us/microsoftteams/what-is-phone-system-in-office-365
and this https://learn.microsoft.com/en-us/microsoftteams/phone-number-calling-plans/transfer-phone-numbers-to-teams
AndresGorzelany Hello Andres. I have already transferred my numbers to Teams, but the auto attendet is still not working, I already have my number in the cloud of teams. I put the number to my resource account to use the auto attendet and when I call the number the call is made and the operator's message is heard, but when I dial the extension to the user with whom I want to communicate the call does not take place.
- I understand better now, so you are trying to use Dial By Extension
Did you check this?
https://learn.microsoft.com/en-us/microsoftteams/dial-voice-reference#dial-by-extensionAndresGorzelany Yes, I have it configured, but it is not working anyway.
- Can you show how is configured?