Forum Discussion
Fenris
Mar 02, 2025Iron Contributor
Build 27802 and problems with game launcher applications
For a long time - also for the needs of insider testing of subsequent builds - I have been launching various types of games to check their operation.
Unfortunately, on the latest Canary build (27802) there was a problem that occurred on the ASUS ROG Strix G553QS laptop I was testing with a Ryzen 7 5800H processor and an Nvidia GForce 3080 card (I will check tomorrow another laptop that I have), which prevents the launch of a number of games that use so-called own launchers (e.g. with displayed information content) - because these launchers do not activate.
And so - in the case of Ubisoft Connect (from Ubisoft) - the launcher does not start, throwing the message "Uplay has detected an unrecoverable error and must shut down. Crash dump created at (...)", although the file with the error dump does not contain any content - it is empty; - in the case of the Elder Scrolls Online game, the launcher window opens, but using the "Play" button in the launcher throws a message about the game launch process crashing, suggesting damage to the file structure (although such damage is not confirmed by the game file verification module);
- in the case of the Elite Dangerous game, which also uses the launcher on Steam, after pressing the Play icon (the "Play" button for a game on Steam), the cursor wheel grinds for a moment and the "Play" message is restored - as if the launch process had been stopped.
The problem does not affect several other games that start directly (without the participation of separate launchers) on Steam.
As I wrote, I will verify the problem tomorrow on another laptop of mine and check on a desktop computer (although yesterday these games worked on a desktop computer).
If any of you have an ASUS ROG laptop, I would like to ask you to confirm whether you are noticing similar problems.
DISM.exe verification did not confirm any errors in the build structure on the tested laptop.
Microsoft oficially announced that they working on the fix for a d3d9.dll crash which is causing multiple apps to fail to launch starting with Build 27802 for some Insiders.
Source: Announcing Windows 11 Insider Preview Build 27813 (Canary Channel) | Windows Insider Blog
- FenrisIron Contributor
The described problem, which is caused by a failure of the d3d9.dll file, has been resolved with build 27818
- FenrisIron Contributor
In addition to the report - already fixed according to Microsoft's information - I have noticed that even on computers on which the games I described run under the latest Canary versions (example 27813), I notice a significant drop in the number of frames on the NVIDIA 3080 card.
For example, in Elder Scrolls Online I previously had well over 130 frames on the highest graphics settings and artificially reduced it to 60 frames to give relief to the computer's resources (the game always reported 60 frames, regardless of the commotion in the game). Currently, the game image, even with a small movement on the screen, is generated with a number of frames below my artificial barrier (50-55).
Additionally - imho - the cards heats up more.
- FenrisIron Contributor
Microsoft oficially announced that they working on the fix for a d3d9.dll crash which is causing multiple apps to fail to launch starting with Build 27802 for some Insiders.
Source: Announcing Windows 11 Insider Preview Build 27813 (Canary Channel) | Windows Insider Blog
- mu54omdCopper Contributor
Hey guys! It seems there is a problem in build 27802 that causes all the apps/games that use DirectX9 (specifically, the d3d9.dll module) to stop running. If you disable the Nvidia driver in the device manager, those apps will run without any problems! Also, Microsoft in the insider blog of build 27808 says they are investigating this problem, and I guess this problem will be solved in the one or two next builds.
- smann20Copper Contributor
I have an ASUS ROG Strix G532LV and have found that as soon as I upgraded to 27802 and now 27808 the following programs (that I have found to date) will not start up. Kindle, Calibre, Streamfab, Epubor Ultimate, DVDFab. Others (eg. Easus Partition Master) work fine.
It has an NVIDIA GeForce RTX 2060 6GB GDDR6, Intel Core i7-10875H Processor 2.3 GHz (16M Cache, up to 5.1 GHz, 8 cores). All programs work fine on my desktop which also has 27808. I hope they fix it soon as I use these programs a lot on my notebook.
- FenrisIron Contributor
The described problems still occur on the latest Canary 27808 build.
If you use launcher-based programs - I suggest skipping the update to versions 27802 and 27808.
Furthermore, using the DISM.exe startcomponentcleanup command in both of these builds results in the error "Error: 6700 The transaction handle associated with this operation is invalid"
Here is a DISM log
- FenrisIron Contributor
Attempting to update Armoury Crate on my ROG results in error 601. Attempting to uninstall with the uninstaller results in an interrupted process. Attempting to reinstall Armoury Crate also results in an interrupted process. Problems of this kind did not occur on previous Canary builds.
- EahilGCopper Contributor
This is also the case with my ROG laptop. In China, WeChat, the most frequently used software, can't run on the 27802 system, which indicates that the d3d9.dll file is wrong. Including the Armoury Crate you mentioned earlier, I saw on the Internet that he released the latest version that changed the UI interface, and it could not be successfully installed.
- VB-ITGCopper Contributor
Hi
When you say that WeChat cannot run, does it crash the computer or won't run? We are experiencing that WeChat will freeze and crash the computer after the user has logged in for the 2nd time on WeChat.
- YankskIron Contributor
Thanks for the update. I will skip this build.
- FenrisIron Contributor
Additionally, the Armoury Crate package does not want to install correctly on my ROG (both in the basic installation version and by updating to the latest version - from today). Attempting to install - both in the Armoury Crate & Aura Creator Installer version and the Armoury Crate Full Installation Package version - ends in freezing and interrupting the process, without any message.
- DarabAhsanCopper Contributor
Additionally, replacing d3d9.dll file in System32 and SysWow64 fixed the launcher problems but the games are extremely slow now. They don't even connect to the internet properly and give connection issues