Hello,Does anyone have any suggestions for problems connecting from the RDP client? I downloaded the app from Windows 365 (microsoft.com) and used the subscription URL. Then when I login I get the following error when using Windows Hello:An authentication error has occurred (Code: 0x8007013d). If I instead use the Password it gets to the point of Securing Remote Connection and then it pops up the error: The logon attempt failed. The same credentials work fine initiating the connection from the browser.

I have the same issue with Remote Desktop app, but get the this computer requires NLA message. Through the browser works fine.

I'm getting this exact issue. Browser works fine but I get "The logon attempt failed" when using the Remote Desktop client.

JamesH Greg Eschinger Alex Melching : Can you help me understand the scenario? Which Windows 365 offering are you using? Business or Enterprise What is the local state of your Windows machine? Personal (non work-joined), Azure AD joined to org, Hybrid Azure AD joined to org, other There are a few scenarios where there are gotchas, and we're working on an article to add to our documentation site, but want to see if you can get your challenges resolved.

I'm using Windows 365 Business. I manage 3 separate M365 tenants and my Windows machine is Azure AD joined to a different org than the one that the W365 account is tied. The exact same scenario works on a second machine that I have joined to the same Azure AD domain which is different than the one the W365 is tied to.

Greg Eschinger : Thanks for the info! When your local device is not tied to the same organization as the Windows 365 Business Cloud PC, then the easiest way to connect is to add the account to the device (not "Allow my organization to manage my device"). This will work on your local Windows device running Windows 10, version 2004 or later. To do this: Uncheck Allow my organization to manage my device Select OK This should show up the first time you login to the Microsoft Remote Desktop app for the first time with that user account. This also may be why one of your users was able to connect but another was not able to connect.

Problems authenticating from Remote Desktop Client

27 Replies

fwdLarry
Copper Contributor
Sep 30, 2021
I think this login from AAD connect computers is related to MFA. I created a new user with MFA disabled and login was successful. Support recommended the following:

"To be able to use MFA with windows 365 via the desktop X64 RDP app, you need to configure this using Conditional Access, where you specify exactly which cloud app is targeted by the policy, in this case it would be the windows 365 cloud app called:
Windows Virtual Desktop

To be able to use conditional access, a license for Azure AD Premium P1 is required."
PockyMaster
Copper Contributor
Sep 30, 2021
We have exactly the same problem, and also only on AAD joined devices. Works fine on another device, and also of course via the browser.
Sckripts
Copper Contributor
Sep 17, 2021
I was able to get around this by removing the remote desktop app.
After a resinstall, during authentication, it prompts with a check box to allow the organization to manage the device. I unchecked that AND clicked the lick to Login with app only. This worked right away for. Greg Eschinger
JamesH
Copper Contributor
Sep 02, 2021
Interesting development from my end. I'm continuing to have issues with username/password login on the Windows client.

However, I discovered that when I use the Windows Hello PIN (of my local machine), it works. I wonder if this is the same for anyone else.

This is a useful workaround for me for now, but obviously not a solution to the main issue.
fwdLarry
Copper Contributor
Aug 28, 2021
Greg Eschinger

I have the same issue. Windows Cloud PC works in the browser. Works with remote desktop client on mac and ipad. Remote desktop client fails to authenticate at login on my windows 10 pro Azure domain connected primary work pc.

I submitted a support ticket but no solution yet.
- Christian_Montoya
  Microsoft
  Aug 30, 2021
  fwdLarry Harry_Dev - Can you confirm which credential type you're using when attempting connections from the Windows desktop client? Are you also using password (like the Android, iOS, Mac and web client), or are you using Windows Hello for Business?
  - fwdLarry
    Copper Contributor
    Aug 30, 2021
    Christian_Montoya
    
    Hi Christian, thanks for the reply. I have tried typing my Microsoft Azure AD user and pass larry@mydomain.com and password. I have tried passing through my local machine credential, which is the joined to Azure AD (Microsoft 365 Business - small company less than 300 seats). I have tried with windows hello fingerprint. None are working yet. I also submitted a support ticket but have not received a solution yet.
    
    Appreciate any advice. We'd like to try out the solution in the full windows multimonitor environment.
    
    thanks!
Harry_Dev
Copper Contributor
Aug 26, 2021
Same issue. The Browser works fine, also on a ipad with a remote desktop app, but I get "The logon attempt failed" when using the Remote Desktop client on my, Azure AD joined, Windows 10 PC.
sprintuser
Copper Contributor
Aug 22, 2021
Greg Eschinger

I'm having the same problem. Temporary work has been to create a local user and use that to authenticate to the computer (initially via the web client). We've had quite a few problems with azure-joined devices not working with azure ad users, so we are transitioning to using either local or domain users.

You can connect to the azuread user by opening task manager- users - then right click the azuread user and select connect to session.
- Christian_Montoya
  Microsoft
  Aug 24, 2021
  sprintuser - First off, thanks for providing a workaround that seems to work for your scenario. If you have the time and bandwidth, I'd still suggest opening a Support Ticket through the Microsoft Admin Center so we can take a better look to prevent this workaround.
Alex_Cort
Former Employee
Aug 20, 2021
If anyone is using an MFA solution like a phone authenticator and getting stuck on that step when trying to log in, try removing your company profile from your device and re-adding it.
jblanzaderas
Copper Contributor
Aug 20, 2021
Got the same problem with my business CPC.
CollaborativeNetworks
Copper Contributor
Aug 19, 2021
Greg Eschinger - Hi everyone. I get the exact same problem.
I also tried the guidance here to reset the client without success:
Troubleshoot Remote Desktop client Azure Virtual Desktop - Azure | Microsoft Docs
Did anyone perhaps find a solution?
Thanks

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Problems authenticating from Remote Desktop Client

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