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Greg Eschinger's avatar
Greg Eschinger
Copper Contributor
Aug 03, 2021

Problems authenticating from Remote Desktop Client

Hello, Does anyone have any suggestions for problems connecting from the RDP client?   I downloaded the app from https://windows365.microsoft.com/ and used the subscription URL.  Then when I login...
enterprise
Christian_Montoya's avatar
Christian_Montoya
Icon for Microsoft rankMicrosoft
Aug 30, 2021

fwdLarry Harry_Dev - Can you confirm which credential type you're using when attempting connections from the Windows desktop client? Are you also using password (like the Android, iOS, Mac and web client), or are you using Windows Hello for Business?

fwdLarry's avatar
fwdLarry
Copper Contributor
Aug 30, 2021

Christian_Montoya 

 

Hi Christian, thanks for the reply. I have tried typing my Microsoft Azure AD user and pass mailto:larry@mydomain.com and password. I have tried passing through my local machine credential, which is the joined to Azure AD (Microsoft 365 Business - small company less than 300 seats). I have tried with windows hello fingerprint. None are working yet. I also submitted a support ticket but have not received a solution yet.

 

Appreciate any advice. We'd like to try out the solution in the full windows multimonitor environment. 

 

thanks!

  • Christian_Montoya's avatar
    Christian_Montoya
    Icon for Microsoft rankMicrosoft
    Aug 30, 2021

    fwdLarry : Thanks for providing the information! The part that seems the most odd to me is that Username/Password is working on all the clients but the Windows client. And you're also connecting to a Windows 365 Business (Azure AD Joined) Cloud PC?

    • Harry_Dev's avatar
      Harry_Dev
      Copper Contributor
      Aug 31, 2021
      Exactly the same applies to my situation.
    • fwdLarry's avatar
      fwdLarry
      Copper Contributor
      Aug 30, 2021
      That's right. The Windows 365 Business (Azure AD Joined) Cloud PC is licensed from our microsoft admin console and visable in endpoint manager. We have only one microsoft domain. I am happy to show you a screenshare or share the support ticket ID if helpful. thanks, Larry
      • Christian_Montoya's avatar
        Christian_Montoya
        Icon for Microsoft rankMicrosoft
        Aug 31, 2021

        fwdLarry Harry_Dev - If you're able to provide a screenshot, that'd be great! We still may need to wait for Support to get back to you, but hoping to see if anything on the screenshot sticks out.

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