Forum Discussion

Copper Contributor

Aug 03, 2021

Problems authenticating from Remote Desktop Client

Hello, Does anyone have any suggestions for problems connecting from the RDP client? I downloaded the app from https://windows365.microsoft.com/ and used the subscription URL. Then when I login...

enterprise

fwdLarry

Copper Contributor

Aug 28, 2021

Greg Eschinger

I have the same issue. Windows Cloud PC works in the browser. Works with remote desktop client on mac and ipad. Remote desktop client fails to authenticate at login on my windows 10 pro Azure domain connected primary work pc.

I submitted a support ticket but no solution yet.

Christian_Montoya

Microsoft

Aug 30, 2021

fwdLarry Harry_Dev - Can you confirm which credential type you're using when attempting connections from the Windows desktop client? Are you also using password (like the Android, iOS, Mac and web client), or are you using Windows Hello for Business?

fwdLarry
Copper Contributor
Aug 30, 2021
Christian_Montoya

Hi Christian, thanks for the reply. I have tried typing my Microsoft Azure AD user and pass mailto:larry@mydomain.com and password. I have tried passing through my local machine credential, which is the joined to Azure AD (Microsoft 365 Business - small company less than 300 seats). I have tried with windows hello fingerprint. None are working yet. I also submitted a support ticket but have not received a solution yet.

Appreciate any advice. We'd like to try out the solution in the full windows multimonitor environment.

thanks!
- Christian_Montoya
  Microsoft
  Aug 30, 2021
  fwdLarry : Thanks for providing the information! The part that seems the most odd to me is that Username/Password is working on all the clients but the Windows client. And you're also connecting to a Windows 365 Business (Azure AD Joined) Cloud PC?
  - Harry_Dev
    Copper Contributor
    Aug 31, 2021
    Exactly the same applies to my situation.