Forum Discussion

Okiki's avatar
Okiki
Copper Contributor
Sep 04, 2026

Windows 11 Spotlight stopped working on one user profile – works on another profile

I am experiencing a Windows Spotlight issue on my Windows 11 laptop and would like assistance identifying the cause. System information: Windows 11 Home Version 25H2 OS Build 26200.8973 HP Envy ...
community
configuration
device management
security
Update management
Leondup's avatar
Leondup
Tin Contributor
Sep 07, 2026

Rebuilding or resetting the cache (Assets folder) and registry entries is the supported way to repair this without recreating the entire profile.

Okiki's avatar
Okiki
Copper Contributor
Sep 08, 2026

I have done some additional testing and I believe the issue is occurring after ContentDeliveryManager is initialized. I deleted the Microsoft.Windows.ContentDeliveryManager_cw5n1h2txyewy folder and restarted Windows. Windows automatically recreated the folder, confirming that Windows 11 recognizes and restores the ContentDeliveryManager component correctly. However, the Assets folder remains empty because no Spotlight image is actually downloaded. Since the ContentDeliveryManager component is being recreated successfully, but no creative is being delivered to the Assets folder, could you please advise what controls the actual Spotlight content delivery/subscription for the affected user profile? This is particularly interesting because Spotlight works normally under another profile on the same Windows installation.