Windows 11 Spotlight stopped working on one user profile – works on another profile

I am experiencing a Windows Spotlight issue on my Windows 11 laptop and would like assistance identifying the cause.

System information:

Windows 11 Home

Version 25H2

OS Build 26200.8973

HP Envy 17

Windows Spotlight stopped displaying new images on my original Windows user profile. The Spotlight image area remains blank and no new Spotlight assets are downloaded.

I have carried out extensive troubleshooting, including:

Confirmed BITS, Delivery Optimization and Windows Update services are running.

Confirmed connectivity to Microsoft's Spotlight-related endpoints over HTTPS.

Re-registered the Windows ContentDeliveryManager package.

Reset the ContentDeliveryManager package.

Confirmed the relevant Windows Spotlight registry settings are enabled.

Checked the ContentDeliveryManager and targeted-content cache.

Checked Windows event logs and BITS activity.

Confirmed that Windows is receiving Spotlight content metadata from Microsoft's content service.

One particularly important finding is that I created a completely new local Windows user profile on the same PC and same Windows installation. Windows Spotlight works correctly in that new profile and downloads the Spotlight assets normally.

This indicates that the Windows Spotlight infrastructure, network connectivity, Windows installation and ContentDeliveryManager system component are functioning correctly. The problem appears to be isolated specifically to the original Windows user profile.

The original profile receives Spotlight metadata, but the content returned includes an EmptyCreative entry rather than an actual image asset.

I would therefore like Microsoft to advise:

What user-profile component or database controls the Windows Spotlight subscription/creative state?

Is there a supported way to repair or rebuild the Spotlight state for the affected user profile without creating a new Windows profile?

Is there a Microsoft-supported diagnostic or repair procedure for this profile-specific Spotlight failure?

If this is a known Windows 11 25H2 issue, is there a corresponding fix or workaround?

I would prefer to repair the existing user profile rather than migrate to a new profile, as the existing profile contains my applications, configurations and personal files.

I can provide additional diagnostic information, event logs, registry information or screenshots if required.

Thank you.