Forum Discussion
Windows 11 cold boot keyboard issues.
Hi,
I recently upgraded a Lenovo T470 from Windows 10 Pro to Windows 11 Pro. Everything works on the upgrade except the keyboard on a cold boot.
From a power off state if I turn the laptop on when it launches into Windows 11 the keyboard and the eraserpoint mouse do not work; the touchpad does work. If I warm boot the machine the keyboard and eraserpoint mouse work fine until the machine is turned off again.
I've tried changing drivers and going through all of the troubleshooting with the keyboard but to no avail. Outside of windows (pre-boot & BIOS) the keyboard works fine. Previously in Windows 10 there were never any issues with the keyboard.
I have compared drivers with like systems running Windows 10. The driver is the same Standard PS/2 keyboard.
Any help is appreciated.
Regards,
Larzuk
9 Replies
disable "Turn on fast startup (recommended)" in power options.
Thx so much for the solution. Works as expected now!
disable "Turn on fast startup (recommended)" in power options.
As expected this was not a driver issue; I recalled a thread from several years ago that had to do with enabling the number lock prelogin. This did resolve the issue:
https://answers.microsoft.com/en-us/windows/forum/all/how-do-you-default-numlock-on-at-startup/7fdddc6a-3c04-43a9-ba28-640d0c011fad
I checked both default and current user locations against a known working Windows 10 machine. After matching the numbers and turning off fast boot as described in the thread it all works as expected.
Regards,
Larzuk
The drivers for the keyboard are generally the same for a wide range of systems. This points to a potential driver issue.
Right-click the keyboard driver in Device Manager, select Properties, go to the Driver tab, and click Roll Back Driver if the option is available.
Hi KennedyScott, thanks for the reply however I don't believe it to be a driver issues. Something I have learned since posting this is that a simple log off will bring the keyboard back. If it were a driver issue it wouldn't work by logging off.
Regards,
Larzuk
Thanks for the reply KennedyScott however this isn't a driver issues. Something I have learned since making this post is that a simple log off will bring the keyboard back. There is some keyboard initiation setting that I have to find on this one. It is a really quirky problem.
Regards,
Larzuk
Did you every get this resolved. I seem to have the same problem. On a cold boot touchpad and keyboard do not work. If I restart they both work fine. Went to safe mode and removed both touchpad and keyboard. Did not resolve the issue.
Thanks for your feedback
