Forum Discussion
Unable to connect to Microsoft Family Safety
Greetings, dear Community !
I am coming here from support team.
My problem : On my windows 11, Settings > Account > Family
An error appears "Unable to connect to Microsoft Family Safety". In that way, I am not able to control the device with mobile application.
I have tried many things :
* Reset TPM
* Reinitialize device
* Reinitialize device and set a new Microsoft Account
* Switch to local account and re-set microsoft account
* Add child account from "Add user" under family tab settings
* Add child account from mobile application
I am out of solution and support too :(
Could you help me
2 Replies
Create a New Local User Profile & Sign in with Microsoft Account
- Sometimes, user profile issues interfere.
- Create a new local account:
- Settings > Accounts > Family & other users > Add account.
- Log into the new account, then sign in with your Microsoft account and try to access Family Safety again.
If these steps don't resolve the issue, please provide:
Exact Windows 11 build version (you can find this in Settings > System > About).
Whether you see any error codes or specific messages besides "Unable to connect."
Details on any recent changes to your device or account.
