Forum Discussion
PC powers off after DRIPS warning
This started to happen about 10 days ago, on most days, but not all.
My PC, a Dell XPS 8960, running Windows 11, shutdowns on its own while in suspension.
To resume working, I just need to press he power button to turn it back on.
Looking at event viewer, at the time of the power on, I see the error:
The system shutdown at xx:xx:xx on xx/xx/xx was unexpected
Previous to the shutdown I see these warnings:
USB device draining system power when system is idle.
USB Device: VID: 0x424 PID: 0x7260 REV: 0x625
Removal action failed: QueryRemovalInitiated
And another identical for VID: 0x424 PID: 0x7240 REV: 0x207
Then come another 2, one for each of these two devices, saying:
Enumerating a DRIPS blocking device that was previously removed when exiting low power epoch.
IsPortCycle: false
The devices under device manager with these IDs are both listed as USB2 Controller Hub:
USB\VID_0424&PID_7260&REV_0625&MI_00
USB\VID_0424&PID_7240&REV_0207
Which are both related to my Dell U3223QE Monitor.
If I unplug the USB-C cable from the monitor to the PC, both USB2 Controller Hub disappear from Device Manager.
So, clearly, the PC shutting down on its own when it goes into suspension has something to do with these warnings.
Since there are more USB devices connected to the monitor: a Dell soundbar AC511M, a fingerprint reader, a Logitech mouse USB wireless transmitter and a Yubikey physical security key (identity device), I can't be sure if the error is related to the monitor itself or one of the connected devices.
The monitor only has a 2022 driver published by Dell and that is the one installed. The soundbar has no driver from Dell and runs on a Microsoft 2024 driver. The mouse is running a 2006 Microsoft driver. The Yubikey is also on a Microsoft 2006 driver. Same for the fingerprint reader, listed as HID-compliant fido.
So no recent driver changes to any of them.
At this point, I don't know why it shutdowns or how to fix it.
Any help would be appreciated.
3 Replies
DRIPS is related to Intel's power management technology. The warning indicates the system encountered a problem while trying to enter or maintain a low-power state, forcing a shutdown to prevent damage or data corruption.
It looks like your PC is shutting down due to USB devices connected through the Dell monitor triggering DRIPS (Device Removal In Power Suspend) warnings. This is a common issue with USB hubs on monitors when some devices don’t properly enter low-power states. Here’s a step-by-step approach:
Step 0: Update everything:
Make sure your Dell monitor firmware is up to date. Sometimes Dell releases USB hub updates even if the driver is old.
Update Windows 11 to the latest patches, especially any USB/Power Management updates.
Step 1: Isolate the culprit:
Disconnect all devices from the monitor except the monitor itself. See if the shutdown still occurs.
Reconnect devices one at a time to identify which one triggers the shutdown. The soundbar, Yubikey, or fingerprint reader are common culprits.
Step2: Adjust power management:
Go to Device Manager → USB Root Hubs → Properties → Power Management and uncheck “Allow the computer to turn off this device to save power” for the USB hubs connected to your monitor.
Step 3: Use direct connections:
For critical devices like the Yubikey or fingerprint reader, consider connecting them directly to the PC instead of through the monitor hub.
Step 4: Check BIOS settings:
Some Dell systems have USB PowerShare or USB standby power options. Try disabling those to see if it stops unexpected shutdowns.
Step 5: Temporary workaround:
If the shutdown only happens during sleep, consider using Hibernate instead of Sleep until a proper fix is applied.
Most often, these shutdowns are caused by one device on the monitor’s hub not handling low-power states correctly. Isolating which device triggers it usually solves the problem permanently.
I will go through these to try to figure which device is causing it.
I installed this PC a year ago and have not changed a thing since; it was working fine until now.
About a year is usually around the time I start having issues and need to format it and run a clean installation.Lets see if I can save me the trouble this time.
Thanks Memer.
