Forum Discussion
Password Manager PIN reset
The PIN requested for synced passkeys can be different from Windows Hello, so resetting your Windows sign-in PIN is not the appropriate first step. Microsoft documents a Password Manager PIN reset from a device that already has access to the stored passkeys. On that device, open the same personal Microsoft-account profile in Edge, then Settings, Passwords and autofill, Microsoft Password Manager, and its Settings page. Look for the PIN-reset control there rather than only on the general passwords page. If it is missing, update Edge and confirm that you are using the original profile and a device with existing passkey access. Microsoft documents a maximum of ten unlocking attempts, so avoid guessing repeatedly. Do not delete the profile or reset synchronization as an experiment. If no eligible device is available, use the gaming account’s existing alternative sign-in method and ask Microsoft support about passkey recovery.