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celeighne
Copper Contributor
Oct 07, 2024

My compatibility tab is not showing

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I was trying to export large video files that could not be emailed to myself (which is what i was previously doing.) from an iPad to an Android phone that has no access to the internet, but when i try to copy paste the file, the laptop refuses to move any file to the phone. This has nothing to do with the fact that i am trying to move files from an Apple device to an Android one, as i am not trying to transfer the files wirelessly and it accesses the files on both devices perfectly fine (with the exception of the video files from the iPad taking ages to/not playing on the media player). And it's not a storage problem either, as i cleared some files off of the phone to make room for the videos. I did some digging and found some advice on this hub saying to allow the file to run as administrator through the properties tab when you right click on your file and it will allow the file to copy-paste to your selected device. But my compatibility tab is nowhere to be found after i click the properties tab (as seen in the screenshot.). Everything that i find that tells me how to fix this issue says i need to go to the compatibility tab in properties and run compatibility troubleshooting, which, as you can see, i cannot do. I am getting really confused and would love some friendly advice.

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