Forum Discussion
Microsoft store help
Hello,
I can´t use my Microsoft account.
I don´t know the person that is associated with the unknown Email.
The only thing I know is that their email is ******@163.com
Whenever I want to log in to the microsoft in, I need to verify via the unknown email which I neihter posses nor know.
I really need help because I just can´t unlink my account with theirs and therefore can’t download anything from the Microsoft Store. I’ve logged into my Microsoft account and I don’t see their email listed but yet when I try to download anything app from the Microsoft store and even though I type in my pin correctly it wants me to verify with this account I don’t recognize
thank you for any help.
2 Replies
- Verify the account
- Sign in to account.microsoft.com with your usual account.
- Check Security > Advanced security options, Devices, and Family & other users for any unknown linked email.
- Remove any unknown link
- Sign out/in of Microsoft Store with your known account.
- In Settings > Accounts > Email & accounts, remove any unfamiliar Microsoft or email entries.
- Secure your account
- Enable 2FA with an authenticator app.
- Change your Microsoft password.
- Check recent activity for unfamiliar sign-ins.
- Recover access if needed
- Use account recovery: https://account.live.com/acctrecovery
- If needed, contact Microsoft Support via support.microsoft.com and explain account takeover.
- Clear and re-sign
- Clear cache for Microsoft Store, sign out/in with your own account, ensure region/country is correct.
Enter your email address and follow the prompts to reset your password or verify your identity.
If the recovery process asks for the unknown email or verification code from that email, and you don't have access, proceed to the next step.
