Forum Discussion
How to resolve BTHUSB Event ID 7 Issue
After installing the latest updates of Windows 11, my laptop's BT is disappearing 2-3 secs and reappearing. (it is extremally annoying when you are using a Bluetooth mouse) When I checked the event viewer following event was there. Hope someone can help me out.
BT Driver and BIOS are up to date.
Log Name: System
Source: BTHUSB
Date: 11/18/2021 2:44:47 PM
Event ID: 7
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Description:
A hardware error occurred. The event contains the vendor-specific error code.
Event Xml:
<System>
<Provider Name="BTHUSB" />
<EventID Qualifiers="32773">7</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-18T09:14:47.7326466Z" />
<EventRecordID>9035</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="11580" />
<Channel>System</Channel>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>000000000100000000000000070005800C0000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
udaraso I think I have fixed the issue! After checking if Dell had any suggested updates, and installing the Intel Wireless Bluetooth Driver version 22.70.0.6, it did not fix the issue. However, I went directly to Intel's site and found that the latest driver they had was version 22.90.2.1 (15th Nov 2021) which has been designed to support Windows 11. After installing this driver, no more problems! Here is the link - I hope it works for you too! https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html
- Hi udaraso - I have exactly the same issue - it is really annoying. Have you found a way to solve it? I have done all sorts of updates (Windows and Dell Inspiron) but no luck. I did have this issue a long time ago with Windows 10 but it got sorted by an update, so I am pretty sure it is a driver issue with Windows 11.
- Hi Robin999
The solution was not to connect the Bluetooth mouse (Logitech M590) directly to the laptop. I connected the mouse using the Logitech USB Receiver that came with the mouse and the problem was resolved. Unfortunately, due to this issue, one USB port is utilized for the wireless mouse.udaraso thanks - unfortunately that doesn't help with my situation, where I use the same Bluetooth Keyboard and Mouse with two computers (switching from the USB receiver on the desktop to the Bluetooth on the Laptop). It worked fine with Windows 10 but not Windows 11. I have ended up having to use a separate mouse for the laptop and having to use the laptop's built-in keyboard, which is not ideal for my setup (it is docked on a stand). Should be possible to just update the driver to stop this happening (or I may try to roll back the Intel Wireless Bluetooth driver to a version that worked such as v21.110.0.3).
