Forum Discussion
How to resolve BTHUSB Event ID 7 Issue
udaraso I think I have fixed the issue! After checking if Dell had any suggested updates, and installing the Intel Wireless Bluetooth Driver version 22.70.0.6, it did not fix the issue. However, I went directly to Intel's site and found that the latest driver they had was version 22.90.2.1 (15th Nov 2021) which has been designed to support Windows 11. After installing this driver, no more problems! Here is the link - I hope it works for you too! https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html
The solution was not to connect the Bluetooth mouse (Logitech M590) directly to the laptop. I connected the mouse using the Logitech USB Receiver that came with the mouse and the problem was resolved. Unfortunately, due to this issue, one USB port is utilized for the wireless mouse.
udaraso thanks - unfortunately that doesn't help with my situation, where I use the same Bluetooth Keyboard and Mouse with two computers (switching from the USB receiver on the desktop to the Bluetooth on the Laptop). It worked fine with Windows 10 but not Windows 11. I have ended up having to use a separate mouse for the laptop and having to use the laptop's built-in keyboard, which is not ideal for my setup (it is docked on a stand). Should be possible to just update the driver to stop this happening (or I may try to roll back the Intel Wireless Bluetooth driver to a version that worked such as v21.110.0.3).
- Robin999 I also use my wireless mouse in two laptops (Lenovo & Dell). Both running in Win 11. But, I'm facing the issue only in the Dell Laptop. So, I connected the mouse to Dell laptop from the receiver and Lenovo directly. Hope you are using a Logitech mouse which having FLOW feature.
- udaraso actually I use a Dell Mouse (WM527) and Keyboard, but the FLOW feature you mention sounds very interesting - does it work as well as Logitech say? Can you really copy and paste across devices and not have to click a switch to change device?
udaraso I think I have fixed the issue! After checking if Dell had any suggested updates, and installing the Intel Wireless Bluetooth Driver version 22.70.0.6, it did not fix the issue. However, I went directly to Intel's site and found that the latest driver they had was version 22.90.2.1 (15th Nov 2021) which has been designed to support Windows 11. After installing this driver, no more problems! Here is the link - I hope it works for you too! https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html