Forum Discussion

udaraso's avatar
udaraso
Copper Contributor
Nov 18, 2021
Solved

How to resolve BTHUSB Event ID 7 Issue

After installing the latest updates of Windows 11, my laptop's BT is disappearing 2-3 secs and reappearing. (it is extremally annoying when you are using a Bluetooth mouse) When I checked the event v...
device management
Update management
  • Robin999's avatar
    Robin999
    Dec 06, 2021

    udaraso I think I have fixed the issue! After checking if Dell had any suggested updates, and installing the Intel Wireless Bluetooth Driver version 22.70.0.6, it did not fix the issue. However, I went directly to Intel's site and found that the latest driver they had was version 22.90.2.1 (15th Nov 2021) which has been designed to support Windows 11. After installing this driver, no more problems! Here is the link - I hope it works for you too! https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html 

Robin999's avatar
Robin999
Copper Contributor
Dec 06, 2021
udaraso actually I use a Dell Mouse (WM527) and Keyboard, but the FLOW feature you mention sounds very interesting - does it work as well as Logitech say? Can you really copy and paste across devices and not have to click a switch to change device?
Robin999's avatar
Robin999
Copper Contributor
Dec 06, 2021

udaraso I think I have fixed the issue! After checking if Dell had any suggested updates, and installing the Intel Wireless Bluetooth Driver version 22.70.0.6, it did not fix the issue. However, I went directly to Intel's site and found that the latest driver they had was version 22.90.2.1 (15th Nov 2021) which has been designed to support Windows 11. After installing this driver, no more problems! Here is the link - I hope it works for you too! https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html 

  • Ted_MacDonald's avatar
    Ted_MacDonald
    Copper Contributor
    Dec 26, 2021

    Robin999 THANK YOU!!!!  I was fighting with this issue with my desktop about six weeks ago and finally gave up and bought a Logitech mouse with a dongle.  Then the same problem developed with the same model of mouse (a Microsoft bluetooth mouse, ironically enough) on my Dell laptop when I ran a Windows update a few days ago.  I'd tried reinstalling the driver (from Dell's web site), and a Windows reinstall to no avail.

     

    Intel's version is newer, and wasn't available when I was troubleshooting the desktop, but it seems to have done the trick on my laptop.  I was thinking I was going to need to replace this mouse as well, as I'm only willing/able to dedicate a certain amount of time to troubleshooting these issues.

     

    Thanks again.

     

    Ted

    • Robin999's avatar
      Robin999
      Copper Contributor
      Dec 31, 2021
      So pleased to hear that this resolved your issue Ted_MacDonald - it took me a long time working on it (after trying many 'fixes' and even looking at tweaking registry files) and I am glad if it saves others from doing the same. I have also contacted Dell and told them that they should update their advice and update program with this driver.
  • Nuthellen's avatar
    Nuthellen
    Copper Contributor
    Dec 24, 2021

    Robin999 

    Thanks buddy for the tip. It worked great for me too!! 🙂

    • Robin999's avatar
      Robin999
      Copper Contributor
      Dec 24, 2021
      ... a nice Christmas present Nuthellen! - glad it worked! 🙂
  • udaraso's avatar
    udaraso
    Copper Contributor
    Dec 07, 2021
    Good to hear that your BT issue is sorted.

    Regarding FLOW. Yes, it does works across the devices and you can copy and paste if the both devices in the same network as well.

Resources